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Field Service Engineer

Published date more than one year ago
Posted: more than one year ago
Company Varian Medical Systems
Company: Varian Medical Systems
Location Helsinki
Location: Helsinki

We're driving toward the ultimate victory: a world without the fear of cancer.

Reports to: You report to the Service Manager, Finland Field Service Operations

Position Summary: This is an exceptional opportunity to join the Varian Service team located in Helsinki, covering service & support of the complete portfolio of Varian’s hardware and software products across Finland and Estonia.  

This role is ideal for somebody having experience in on-site customer support Service within the medical industry  or with complex high-tech equipment.

The role is primarily focusing on Hardware products, but ideally you will also have a strong interest and understanding of  Network and Software.

Specific Responsibilities

  • Performs client-site servicing, repairs and/or small installation of company product(s).
  • Provides technical support to customers on operational or maintenance aspects of system equipment.
  • Serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, electronics, software and systems failures using established procedures. In collaboration with the local Field Office Administrator, order spare parts as necessary to facilitate system repairs and Planned Maintenance Inspections.
  • Determines most cost effective repair/resolution to minimize customer downtime. Troubleshoots system problems both independently and as part of a multifunctional team, using established escalation and internal support processes where applicable.
  • Provides basic and routine servicing, testing, and maintenance of Varian equipment according to instructions and company guidelines to ensure that customers’ equipment operates efficiently at all times.
  • Establish a good working relationship with customers and colleagues.

Requirements:

  • You are Hardware solution focused with a strong interest in Software as you will have to work on PC and Network connections
  • Strong customer facing experience
  • Knowledge of and professional experience with electronic and electro-mechanical engineering, test equipment used for verification and calibration of electronic equipment.
  • You work in perfect autonomy where necessary, used to working under pressure and tight time constraints
  • Fluency Finnish and  English, written and verbal is mandatory and Swedish or Estonian is an asset!
  • Travel: approx. 60%  to 80% across Finland and Estonia

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We're unleashing the power of technology and human ingenuity to achieve new victories in the fight against cancer.  Join us and have a global impact.

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