This job is no longer active. It was disabled the Feb. 18, 2020 by Aiven
Customer Support Engineer
About the Support Engineer role
We are looking for talented Support Engineers to provide our customers an outstanding customer support experience. Aiven’s current technology portfolio includes Kafka, Cassandra, Elasticsearch, PostgreSQL, MySQL, InfluxDB, Redis and Grafana.
Locations
USA (Boston or remote); Europe (Helsinki, Berlin)
(NOTE: US applicants should be either US citizens or Green Card holders)
Responsibilities
Drive support cases to closure
Troubleshoot and root-case technical issues
Triage and escalate support cases
Provide prompt and accurate response to customers
Create and maintain content for the customer knowledge base
Provide feedback to Aiven sales and product teams
Mandatory Requirements
A strong background in software engineering and has worked as a software engineer for multiple years
Has developed applications, preferably in either Java, Python, Go, or other similar programming languages
Is able to troubleshoot and root-cause software issues and revolve customer cases in a timely manner
Has either developed applications using or, worked in some technical hands-on capacity with two or more technologies in Aiven’s portfolio for multiple years
Has demonstrable experience in troubleshooting and root-causing software issues
At least intermediate level Linux and networking - knowledge and experience
Excellent communication skills - communicate clearly, concisely and effectively with customers and colleagues
Fast learner - Ability to pick up new and unfamiliar technologies quickly
What we offer
A dynamic startup environment with a rapidly growing, international business
A competitive compensation and benefits package that includes stock options at an early stage startup