Sofigate is The Pioneer of Business Technology in Northern Europe. We have experienced people, best practices and industry leading tools to deliver concrete and sustainable results. Currently, Sofigate employs more than 550 IT management and digital transformation experts in Finland, Sweden and Denmark. With Sofigate’s combination of transformation and strategic capabilities of a global management company, and the agility and innovativeness of a modern digital enterprise, we help organizations lead business and digitalization. Our mission is to ensure that their success continues in the changing world and environment and to help and support them in finding new business possibilities in the technology disruption.

Our Service Management and Business Automation unit helps customers in business transformation by implementing best of breed cloud-based platforms and practices and by automating and digitalizing service management processes. We offer a large portfolio of industry-leading, modern business technology platforms and tools to support our customers’ digitalization journey. Our technology portfolio consists of platforms such as ServiceNow, BMC, UiPath and Jitterbit.

We are looking for a Practice Lead for our ServiceNow Solution Center. Solution Center provides continuous Application Management Services (AMS) and support to customers’ Business Technology solutions developed on ServiceNow Platform.

As a Solution Center Practice and Team Lead you organize, lead and develop the daily work of the team.  You contribute to development of the team’s processes and practices. You are accountable that the team works efficiently fulfilling the customer requirements and targets on continuous service delivery. You develop the work according to Sofigate’s best practices and concepts.

In this Team Lead role you do also competence development in close co-operation with Sofigate’s HR Partner and Solution Center Business Lead to ensure balance between demand and supply.

Key performance indicators:

• Team’s Invoiceable customer work
• Meeting customers’ contractual service level requirements
• Customer satisfaction
• Employee satisfaction

You can find more information about our Solution Center here!

We appreciate practical experience in supporting or developing ServiceNow solutions and applications. We value experience, but more importantly we value the right attitude. We do not have a strict corporate hierarchy and with us you can leave your footprint on our way of working.

We also expect excellent interaction, collaboration and communication (both in Finnish and in English) skills and ability to learn new technologies. In addition, you care for our employees and also for our customers and dare to challenge their current processes and solutions. You are also a good listener and a good organizer, and your way of working is both customer and solution oriented. This role requires a strong can-do attitude and mentality of daring, caring and growing.

We offer you interesting and versatile role in the front line of business technology. With us you can continuously develop your skills and work with top professionals as your colleagues. We offer an extensive learning and development program for all our employees covering e.g. areas like Business Technology Standard (read more www.managebt.org), technology skills, project management, consulting and facilitation. In addition, we collaborate closely with Hintsa Performance and offer versatile well-being services and programs to all our employees. Our working culture is ambitious, flexible and modern. Come work with fun colleagues and with also fun, interesting and versatile customers to change the way of working!

Your location can be in the Helsinki Metropolitan area.

This position is filled as soon as suitable candidates are found, so act fast and apply now!

For further information about the job, please contact Mirva Sainiemi, HR Business Partner, p. 050 469 7652, mirva.sainiemi(a)sofigate.com.