Wärtsilä Asset Management Services provides high-quality lifecycle services that enhance customers’ business. Its broad range of services supports both shipping and power generation companies, whenever and wherever needed. Solutions range from spare parts and basic support to ensuring the maximised lifetime, increased efficiency and guaranteed performance of the customer’s equipment or installation – in a safe, reliable, and environmentally sustainable way.

Wärtsilä Online customer platform is Wärtsilä’s digital interface with our Life-cycle customers. We are now looking for an Online Support Engineer to strengthen our Wärtsilä Online customer support team to ensure excellent customer experience in Online/Digital channels. This exciting opportunity offers you a front line position in rapidly growing and developing Online business. The position reports to Senior Manager, Online Services.

Location for this position is Helsinki, Turku or Vaasa in Finland. Position is filled temporarily for 12 months.

Responsibilities

• Wärtsilä Online platform customer support 
• Troubleshooting and incident solving with Wärtsilä end customers globally
• Incident handling with software developers
• Provide training for Wärtsilä Online platform users
• Participate to Wärtsilä Online platform agile software development
• Collect customer and internal stakeholder feedback related to Wärtsilä Online platform and refine those to development ideas

Requirements

• Customer first attitude
• Wärtsilä upselling and sales processes are part of your daily work
• Good communication and collaboration skills
• Analytical way of working
• Problem solving skills
• Genuine interest in agile software development
• Expert knowledge of Wärtsilä Online platform and its backend systems
• Fluent in written and spoken English, other languages considered as benefit
• Previous experience and knowledge in Salesforce, SAP, Sales support and Spare part sales is considered a major advantage

Please apply by 24th November, 2019.

Contact person to give further information:
Outi Korhonen Senior Manager, Online Services +358 40 573 9710
 

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com