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Cloud Service Delivery Manager

Published date more than one year ago
Posted: more than one year ago
Company Nordcloud
Company: Nordcloud
Location Tampere
Location: Tampere

Since 2011, Nordcloud has been on a mission to help our customers embrace the maximum benefits of the cloud. We are now looking for a Cloud Service Delivery Manager to join us. In this role you will ensure that Nordcloud is helping our customers grow their business and that their success becomes our success.

On a day to day basis, you will find yourself:

  • Ensuring that our Managed Cloud & Cloud Capacity services are being delivered to our customers with high customer satisfaction
  • Collecting feedback from our customers to ensure continued service development at Nordcloud
  • Maintain a holistic view of customer's services and environments allowing Nordcloud to recommend changes based on best practices
  • Ensuring regular communications with our customers, both via formal reporting & informal communications
  • Making sure customers are on-boarded to our Managed Cloud services quickly and efficiently
  • Ensuring that our customers are getting the high quality of services, from ensuring that we meet our SLA’s to overseeing root cause analysis and problem management of issues
  • Leading cost optimisation reviews and owning the driving of remediation of identified cost savings

The customers you are responsible for are mostly located to Helsinki area and therefore some regular travelling is required.

We think a great Service Delivery minded Project Manager should have the following skills & experiences:

  • A ‘get it done’ attitude and owning tasks from their inception to their completion
  • Experience helping to define and improve processes
  • Experience working with multinational remote teams
  • Experience managing customer relationships
  • Experience managing projects and using agile methods
  • You have previously worked in a customer facing, project / service delivery management role for a technology company and understand the importance of putting the customer first
  • Experience working in managed services environments, managing SLA, problem management, and generally keeping calm under pressure
  • A drive to learn new things and continually improve knowledge, along with a keen interest in the public cloud
  • Understanding of software development processes and practises is an asset in this role

Our team

Meet some of us nordcloudians in this video and on our Instagram account.

Why Nordcloud as your next career move?

  • International working environment – a team of 40+ different nationalities offers interesting cloud career opportunities
  • As a Cloud Service Delivery Manager, you will be part of an expert team with all-around skillset and we want you to bring in your share of wisdom and extend our own internal knowhow and procedures also
  • Freedom to choose your tools and ways of working
  • Flexibility in working hours
  • Ambition! – we disrupt the industry and show other companies how future looks like. We are determined to continuously develop ourselves and the business. It's an ongoing process and we love it!

We’d like to hear from you!

To apply, please send us your CV / LinkedIn profile by Wednesday 18th of December. Our Talent Acquisition Specialist Reeta (LinkedIn / 040 70 56 717 / reeta.pykalainen[at]nordcloud.com) is happy to answer your questions.

About Nordcloud

Founded in 2011, Nordcloud is an European leader in public cloud infrastructure solutions and cloud native application services. Since 2012 it has completed more than 500 successful deployments that have helped its enterprise customers reap the full benefits of the cloud, including better security, agility, scalability and reduced costs. With a current turnover of 50 million euros, Nordcloud employs 360+ people in offices around Europe including Helsinki (HQ), Stockholm, Oslo, London, Munich, Amsterdam, Poznań, Copenhagen, Malmö and Jyväskylä. Nordcloud is one of only 2 European players in Gartner´s Global Magic Quadrant for Public Cloud Infrastructure Managed Services Providers 2018. We are an AWS Premier Consulting Partner, Google Cloud Platform Strategic Partner and a Microsoft Gold Cloud Partner.

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