We now have an exciting opportunity for a Maintenance Troubleshooter to join our team in KONE Marine. The location of this role is negotiable.

Main responsibilities for this role include service operations, customer relationship management and people leadership.

Service operations

·     Accountability for the end-users and the site safety and safe working environment.

·     Solving the complex technical issues that cannot be solved by the maintenance technician by applying the correct break down correct analysis procedures.

·     Performing first visits of unknown equipment coming from other providers or KONE.

·     Evaluation and assistance of the supervisor with the Installation Maintenance handover.

·     Communication of  new technical issues found on the equipments that could cause call outs or safety hazards (and to create the linked sales leads)

·      Actively identifying any technical competence gap caused by new equipment in service (both from other vendors and from new equipment) and communicate it to supervisor / technical helpdesk).

·     Accountability to feedback any repair/adjust that could reduce call outs and actively communicate with Clinica Specialists, Clinica Analysts and Technical Helpdesk.

·     Responsibility for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

·     Accountability for raising sales lead to your supervisor.

·     Responsibility for managing your proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to your supervisor.

·     Contributing to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization.

Customer relationship management

·     Improving customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc)

·     Accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

·     Maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

·     Accountability for equipment safety and performance.

·     Accountability for managing the site environment during service operations.

·     Accountability for identifying site risk, and communicate them to your supervisor.

·     Accountability to take immediate action on site in case of high risk identification and to apply the escalation procedure.

·     Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

Leadership / People management

·     Regular updating of your supervisor on all relevant information.

·     Responsibility for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training.

·     Improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.

·     Spreading the knowledge of Field Letters, new maintenance methodologies (ASG) and Express information.

·     Giving training/coaching to persons nominated by the supervisor(knowledge transfer).

·     Actively communicating with Commissioners from installation teams

 To be successful in this role, we’ll expect you to have:

• Experience from customer service
• prior experience of elevator / escalator industry is a must
• advanced knowledge of electronics
• prior experience of the marine industry is seen as an asset
• ability to travel extensively
• ability to work on cruise ships
• education in the field of electronics, electro-mechanics or mechanics
• local language skills

Please submit your application by 31st January 2020.

For further information, please contact Jarno Kallioinen on Jarno.Kallioinen@kone.com

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers