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Technical Writer

Published date more than one year ago
Posted: more than one year ago
Company Nokia
Company: Nokia
Location Helsinki
Location: Helsinki
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Imagine creating technology that has the potential to change the world. With us, you will work with next-generation technologies to design products and solutions that will shape the future. You will have great opportunities to put your theoretical knowledge to practice in our research and development projects.

Your home team will be the local Applications Engineering Technical Communications team in Nokia’s software development R&D on our Helsinki/Espoo R&D site.

As a Technical Writer within Nokia's software development R&D, you are responsible for researching, writing and verifying end-user operating documentation and software online help for a variety of products. You work with the applications in R&D labs and interview R&D SW developers and verification team members and collaborate with them to capture the end-user scenarios and functionality changes in the products. From this process, you create user assistance that is targeted at technical user groups with software operations skills. In addition, you may also write or assist in writing solution descriptions, and suggest improvements to documentation processes. You collaborate in the projects with a local team of experienced technical writers, who will also support you in the learning process. Your task is to ensure correctness of the documentation content, consistency of style, and to adhere to schedule. You collaborate with local R&D in Agile mode, and with R&D in other Nokia locations; you also collaborate with writer colleagues in other locations, dependent on the projects.

Responsibilities
• Adhere to documentation plans and develop quality documentation in Agile cycles.
• Write and update installation / deployment, administration and solution documentation, API reference and developer documentation, and online help sets.
• Gather and synthesize technical information from R&D Scrum Team members, Product Owners, and Specifications.
• Explore and as needed also install applications to develop topics, document maps, and ensure that source files are appropriately “checked-in” to version management system and processed for customer deliveries.
• Collaborate with cross-functional teams, including R&D, Professional Services, Application, Pre-Sales, Support, and Product Owners, to create, review, and complete document deliverables.
• Develop and maintain clear, concise, and accurate information, and ensure content and branding aligns with Nokia style and conventions.
• Develop and maintain graphics that are visually engaging and highly usable.
• Peer-review and pre-test your documents and validate them for grammatical correctness, clarity, and compliance with Nokia style.
• Dependent on projects, you may be engaged in assisting Product Owners and marketing teams in editing solution presentations and solution descriptions (outside main responsibility).
• Be comfortable with persistently making clarifications and asking questions to create good quality documentation, and giving support and guidance in matters concerning documentation.
• Peer-review other documentation deliverables as time permits.
• Stay aware of industry trends and best practices, to enhance and evolve documentation models, tools and processes.
• Ensure deliverables are accessible to internal and external customers.
• Share knowledge and information proactively with colleagues and R&D to ensure team success.
General Requirements
• Experience and a track record in successfully working in the technical writer role in software development industry for technical and end-user audiences. Experience with developer documentation (such as API documentation) is an asset.
• University degree or equivalent in technical communication field.
• Excellent English skills, with excellent technical communication skills and extraordinary attention to detail.
• Experience with information design concepts, including structured writing, with demonstrated ability to design and develop documentation deliverables.
• Familiarity with contextual UI help.

Ability to:
  • Work well with others and in different team perspectives; challenge respectfully; be an active, caring listener and respectful colleague, communicate clearly and constructively in a collaborative, fast-paced working environment.
  • Estimate and plan documentation release work accurately.
  • Work independently and efficiently; manage your own time and project schedules effectively, with ability to juggle with multiple projects and releases as needed.
  • Focus on what is important, with an eye for details that matter.
  • See and seek to understand the big picture and wider context.
  • Seek actively stability and clarity when encountering turbulence.
  • Find creative options when faced with complex problems; evaluate these with your key contacts.
  • Be curious and interested in continuous learning.
  • Be an advocate for the customer in the product development teams in all aspects of user experience.
  • Experience with software development projects.
  • Experience with Agile – we use SAFe as the default model.
  • Strong work ethic, accountability, motivation, and the desire to produce work that reflects the best of your ability.
Technical Skills
• Experience working with an XML-based semantic markup language.
• Proficiency with document and help authoring tools (e.g. Oxygen, Adobe FrameMaker with DITA XML, Acrobat Professional) and MS Office tools (e.g., Word, PowerPoint, Excel).
• Proficiency with graphic tools (e.g., Paint Shop Pro, Inkscape)
• Experience in developing documentation using linear and modular methodologies.
• Experience with Unix, Linux and Windows environments.
• You might have experience and/or skills in one of the following that we consider as an asset:
o Practical experience with version control systems (e.g., Git, CVS) and defect-tracking systems (eg., JIRA).
o Experience with Eclipse user assistance
o Web technologies such as XML and HTML
o Scripting languages, such as Python or JavaScript
o XML-based documentation tool chain development (e.g., XML, XSLT, XSL-FO, XPath, Maven, Bamboo, Ant)
o Web services technologies (WSDL, XML, JSON, and REST)
o W3C XML schema (XSD) and JSON schema
o Concepts common to enterprise application servers (e.g., JBoss, WebLogic)
o Telecom business and application domain
We look forward to receiving your application, written in English and telling us about your previous work experience, studies, and relevant skills and knowledge. Please include a copy of your CV in your application.
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