About this opportunity

• Discovering, defining, delivering and developing solutions that our users will love
• Influencing and supporting stakeholders, UX/UI Designers and Experience Directors to shape a product or vision using Design Thinking practices
• Mentoring and training other Service Designers and the broader digital Banking community
• Working with our Customer Behaviour Insights teams to research and gain insights, test concepts and incorporate customer feedback into solutions
• Partnering with cross-functional delivery teams to define and shape the work needed to implement your designs and customer experiences
• Staying up to date on the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers
• Working across Nordea to build a Design community and to train the organisation in Design Thinking

Who you are

• ​are a person who enjoys being a team player
• have a delivery mindset
• succeed in working across the organisation to build our design community
• have an interest in growing our design practices

• A degree in human-computer interaction, digital design, e-business or a similar
• Extensive work experience within service design, as well as within user experience design, usability and/or end-user research
• Experience working in cross-functional, digital delivery teams
• Willingness and the required attitude for training and educating
• Passion to create a big change that will touch people’s lives
• Fluency in spoken and written Finnish and English

Next steps