Zervant is on a mission to help entrepreneurs succeed. Our service enables entrepreneurs all over Europe to get paid faster for their work. We are the connector between small businesses and financial companies, offering solutions such as invoicing, invoice delivery, e-invoicing and invoice financing.

We are a growth company whose product is already used by tens of thousands of entrepreneurs and billions of Euros are invoiced using Zervant every year. But it doesn’t stop there - our goal is to become the most popular invoicing software in Europe. 

We are now looking for a German Speaking Customer Success Manager interested in understanding and engaging with our customers to support growth in German speaking markets.

What You'll Be Doing 

You'll work as part of a close-knit and energetic team of six professionals who are specialised in helping customers at Zervant. The Customer Success and Communications team works closely with our marketing, data science and product design teams. Our key focus is to help our customers succeed with their businesses.

Your tasks would include:

• Updating and creating content for our online Help Centre 
• Daily communication with customers: customer support via email and interaction on social platforms such as Trustpilot 
• Acting as the ambassador for the customers on your market internally, radiating information e.g. to Marketing and Product design 
• Driving or participating in projects to optimize our customer retention 
• Occasional translations of outgoing emails, articles and the UI

What We Expect

An interest in entrepreneurship and financial management is a must, as is an understanding of digital services (cloud services or software as a service). Previous customer service experience is required. 

Our ideal candidate has the following:

• Bachelor’s degree in a relevant field Fluent in German and English, both verbal and written. French, Finnish or Swedish are a plus. 
• Good IT skills and an interest in web services Genuine interest in working with customers online 
• Enjoys solving problems both independently and as part of a team
• Motivation when it comes to moving things forward (we are a growth company, things change and we all chip in)

Why work for Zervant

Zervant is a flat organisation, with minimal bureaucracy. We believe that people perform best when given responsibility, rewarding work and the authority to try out new ideas. We share our learnings, mistakes and achievements openly. You’ll gain insight into the operations of an entire company and not just your cubicle (in fact, there are no cubicles in our office, we prefer open working spaces). All work and no play doesn’t do any good in the long run. We pay close attention to the social side of things and strive to create a relaxed and fun environment. Somewhere you look forward to going when you get up every morning, where you have great colleagues and interesting work to keep you going. Find out more about who we are and what we stand for here.

Sounds tempting? Then send your application by 8.3.2020. Please note, that we will start interviewing candidates already during the application period, so we encourage you to apply early.

And if you have any questions or need further information, please contact

Anni Kangasniemi, Head of Customer Success 

anni.kangasniemi@zervant.com 

+358 400 232 399