The Northern Lights Village brand was born in 2016 and since then we opened two resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.

Our guests are truly international and so is our team, speaking all together 17 languages!

Job Description

We are seeking an experienced Hotel Receptionist to join our company. You will be stationed at the main entrance desk and will handle customer inquiries. You will have a charismatic character towards our guests.

Receptionist responsibilities are:

• Greeting customers upon entering
• Assisting customers with queries/complaints
• Making relevant suggestions
• Answering phone calls and making reservations
• Helping to arrange transportation for guests
• Ensure an efficient reception experience for Guests
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Receptionist requirements are:

• Experience as a Hotel Receptionist
• Fluent spoken and written English
• Excellent customer service skills
• Good overall knowledge of the hospitality industry
• Familiarity with hotel software
• Ability to work on your own and as part of a team
• Effective communication skills
• Bachelor Degree in Hospitality, Business or a related field is an advantage
• Stand for an extended period of time

It would be beneficial for a Night Receptionist to:

• Speak other languages: Finnish, Chinese, Japanese, German, Spanish and French are an advantage.
• Previous experience in cash handling
• Familiarity with hotel software
• Valid B drivers' license
• Have knowledge of the local area

Pay, duration and benefits

• Minimum 90 working hours per 3 weeks period.
• Starting between October and November and until the end of March.
• Hourly pay negotiated in an interview, according to knowledge and experience
• Other benefits according to the collective labor agreement.
• If necessary, the resort provides accommodation in a shared room for €200,00/month

Before applying, please ensure you have the right to work in Finland.