Product Owner, ServiceNow

Why not consider joining Finland’s largest financial services provider and leading technology house as a ServiceNow Product Owner? In this role you will be responsible for the development of ambitious solutions that fulfill OP’s shared service promise. The position will combine significant opportunities for making an impact, continuous professional development and learning from coworkers. Located in Helsinki, the Product Owner position also offers excellent opportunities for career development at OP.

About the role

High-quality customer experience cannot be achieved without quality services. Our Service Integration and Support unit ensures high quality services. Our team goal is enabling efficient and reliable tools and processes for development tribes in OP community. For us success looks like good customer satisfaction and zero down time in our critical services. We aim digital and automated service delivery model with high reliability. 

As a Product Owner you will lead OP’s ServiceNow development and support at group level. You understand and prioritize customer needs and prioritize to make it work for the team to maximize business and customer value. You are actively looking for the optimal solutions to add customer value. You are breaking down the overall vision into objectives and smaller actionable items in the backlog. Together with the team, you are prioritizing the backlog, planning and running development sprints. 

This is a senior level role with the emphasis on team management and subcontractor management. You are responsible of dependency management, removing obstacles, approving team deliverables and resolving issues coming out of retros. As a product owner you are responsible for being the voice of the customer understanding the costs and benefits involved as you make the final call on the priorities. 

What you need to succeed

- You are IT and service management professional with several years of experience in ServiceNow development 
- You have been building ServiceNow capabilities of a large organization to the next level in the role of Product Owner, Product Manager, Developer, Architect, Consultant etc.
- You have in-depth experience in ITIL practices and agile software development
- You have very good communications and interpersonal skills inside and outside the team
- You know how to lead highly skillful software professionals and have ability to get people to understand complicated technical matters.
- You can communicate the bigger picture, but also go into specifics and write specific descriptions (e.g., epics, features or user stories) if necessary.
- You speak and write in English and if you can manage with Finnish, it’s a plus.

What we offer

When our employees are asked what are the best aspects of their work, the answer is almost always co-workers. We value highly talented co-workers as the single most important factor for daily professional development. You can count on the support from your colleagues, in our teams environment. The work community at OP is an interesting mix of banking professionals, developers, product owners, service designers, business architects and other experts. This is why we have a very positive dynamic and synergy when seeking solutions from many different angles. You have the possibility to enhance your own skillset while working with highly talented team members. 

Our office is located in Vallila block, where you will find a variety of lunch restaurants, a gym, a barber, a physiotherapist and a masseur. Even though we have moved more from the traditional financial industry towards the tech house, we are still a bank, and as such, our employee benefits include discounts in OP own products such as personal banking and insurance services. In addition, you will receive comprehensive occupational healthcare, sport and cultural benefits and a competitive reward for your skills and work. And as a big company, we also have plenty of opportunities for personal professional growth and development.

How to apply

Despite the coronavirus our recruitment processes are promoted normally. So you can apply for a vacancy as before - we'll take care of smooth progress. The face-to-face interviews have so far been replaced by video meetings.

If you are interested, get in touch with us to learn more and introduce yourself! For more information about the position, please contact Head of Service Integration and Support Teemu Tanskanen by phone +358 50 531 4010. Teemu is best available on Friday 3rd of April and 17th of April at 2 - 4 PM. If you’re ready to apply for the position, submit your application by Tuesday 21.4.2020 

The person to be selected for the job will have a credit check and a business relationship check, as well as drug test, basic security report and a health survey.

OP is the leading financial services group in Finland and pioneer of the industry's digital transformation. Owned by our customers, we are the largest financial sector employer in Finland. OP Financial Group employs over 12,000 professionals and provides banking, wealth management, insurance and healthcare services for our more than four million customers.