KONE Technology & Innovation (KTI) helps KONE to win with customers and ensures that KONE succeeds in the rapidly changing market place also in the future. At the core of KTI are R&D and IT which together form the foundation of KONE innovation in a connected and smart world and intelligent People Flow®- solutions.

We are now looking for a

Product Owner

to lead our Agile E2E Data Flow Team within the 24/7 Connected Services Tribe in our globally biggest R&D in Hyvinkää, Finland.

The 24/7 Connected Services Tribe is responsible for developing and operating the value-added services for our maintenance customers. The intelligent 24/7 Connected Services offer for our customers improved safety, full transparency and ease of mind, because if something would happen, we’d already know. 24/7 Connected Services are in the core strategy being in the People Flow Business. Please read more about 24/7 Connected Services from here.

The 24/7 Connected Services development work has been organized in independent, empowered product teams responsible for the defined customer value. Each team consists of a Product Owner, Technical Lead / Scrum Master as well as team members, whose skill set depends on the customer value team is responsible for. Typically, there are Cloud SW Developers, Data Scientists, Data Engineers, Service / UX Designers to name a few. Teams are responsible for both developing and operating their products over the whole lifetime. DevOps, continuous integration and deployment  is in the core of our way of working to make sure we can provide quickly and constantly value for our customers.

We have been on a transformation journey for being Agile and Lean organization for already quite a long time. We have been practically revolutionizing our way of working in 24/7 Connected Services – and we are proud of it!

Customer value is in the core and we have been organizing our teams respectively. Our way of working and leadership model is based on trust, individual empowered product teams and clear communication on the direction and outcome expectations. The leadership is setting the priorities, expectations for the teams in terms of the outcomes and KPI targets and the team is empowered to decide what features and functions are developed to deliver the outcomes. This enables that teams can focus on the most important actions at the time making working more convenient on individual level. We have been developing our way of working through courageous experiments, continuous learning and continuous improvements. This is also crucial in going forward – ways of working need to develop and support the team needs.

By joining our 24/7 Connected Services Tribe, you will get into fully global environment with real purpose. The Tribe is fully global, there are teams in three continents.  With 24/7 Connected Services we are making sure that increasingly demanding People Flow within the cities is fluent and the everyday life of people is uninterrupted. In society critical operations, like in hospitals, we make sure that the equipment are safe and reliable to use. This also provides individual learning opportunities. We have a relaxed atmosphere where respect of the individual has high importance. We emphasize working together in the teams and we also understand that proper work-life balance is important to deliver results in a long run. We have flexible working time and also remote working opportunities.

The mission of E2E Data Flow product team is to operate and further develop the E2E data flow from equipment through connectivity and cloud applications all the way to the maintenance technicians, customers and KONE people. Developing practices and monitoring capabilities, troubleshooting problems, identifying actions for Front Lines as well as developing the data delivery platform are key focus areas. The north start of your work is to ensure smooth, reliable and fast E2E data flow and related visibility so that the service just works and provides additional value for our customers and KONE colleagues.

This role provides an excellent opportunity to be developing the KONE’s business globally. 24/7 Connected Services is a service for all business lines and requires collaborative work across different development teams, area organizations and business lines. Interest in building a global network will be an asset in this role. By incorporating and developing understanding of customer needs that span diverse geographies and market segments this role supports the success of KONE’s Global Connected Services business.

Highlights of the responsibilities

Take the responsibility of the E2E Data Flow team’s deliverables and customer value. Building and managing the development roadmap and priorities for the team. Leading and prioritizing the troubleshooting actions and collaborating with area organizations to execute the actions. Development of the data flow functionality and applications in the 24/7 Connected Services platform.

Building a world class backlog for the team to make sure the development team has right focus to provide value for customers. You will be in central role of the team, but you can not succeed alone. Hence close collaboration with Technical Lead and scrum teams and other Product Owners is critical. You will also ensure that the E2E visibility on service health is up to date through monitoring, dashboards and automated testing. Frequent and clear communication to all stakeholders is a foundation to be successful in this role.

What do we expect from you

We want you to succeed and enjoy your work. Hence preferably you have a strong experience in Product Owner work in a data driven services running on the public cloud platforms. You live and breath customer value and customer understanding and are willing to put your hands dirty in ensuring that the data flow from equipment (elevators, escalators, building doors) to the actual users is continuously on high level. You will be surrounded by a team of versatile technical experts, but you yourself also understand technical concepts and you enjoy analyzing data to understand the needed actions and priorities. You always have the big picture in mind. You are an autonomous worker and are willing to put your skin in the game. Product Owner is a lot about communicating so one of your strengths is clear and systematic way of communicating to all stakeholders and team members. You will also utilize this in creating the vision and priorities for the team.

For additional information please contact Niina Karivalo (Agile Program Manager, 24/7 Connected Services) tel. +358 40 5956164 on Tuesday, April 14th between 14-15 EET  or Monday, April 20th between 15-16 EET.

If you are interested in this position, please send your CV and cover letter via our Careers- site www.kone.com/jobs by April 22nd, 2020.

#LI-KTI

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers