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IT Support Technician

Published date more than one year ago
Posted: more than one year ago
Company Unity Technologies
Company: Unity Technologies
Location Helsinki
Location: Helsinki

We are looking for an IT Support Technician to join our Unity Technologies office based in Helsinki.

You will be key in supporting and maintaining the IT hardware and software for our employees, as well as rolling out IT projects and much more. One of the big challenges will be to effectively service and communicate with the different Unity offices in the region – ensuring a proactive approach and timely delivery and execution.

You will represent the IT team in our Helsinki office and report to the IT Support Manager. This means that you are part of an international team, where you also solve tasks on our global support tasks list. At the same time, you will attend to the extremely varied task portfolio that comes with being one of three IT supporters in your office.

Responsibilities

  • Onboard new staff on their first day, helping them get set up with their computer and accounts
  • Identify and install end user hardware and software
  • Provide in-person and online support to end-users
  • Provide updates, status, and completion information to manager and/or users
  • Refer major hardware problems to service personnel for correction
  • Administers e-mail and anti-virus systems

Requirements

  • Experience with macOS and Windows
  • Experience in planning and executing projects
  • Great problem solving skills
  • Good communication skills both oral and written
  • Good at adapting to changes, delays and unexpected events

Bonus points

  • Experience in a current IT support role
  • A passion for gaming

 

Who We Are

Unity is the creator of the world’s leading real-time 3D development platform, giving users the most powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology, operate using resources that maximize ease-of-use, and monetize, so that they can find success with their creations.

The company’s 1,000 person development team keeps Unity at the forefront of development by working alongside partners such as Google, Oculus, Autodesk, Microsoft and many more, to ensure optimized support for the latest releases and platforms. Made with Unity experiences reach nearly 3 billion devices worldwide and have been installed more than 34 billion times in the last 12 months. For more information, please visit www.unity.com. 


Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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