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Network Service Manager

Published date a month ago
Posted: a month ago
Company Telia Finland Oyj
Company: Telia Finland Oyj
End date Feb. 12, 2024
Due date: Feb. 12, 2024
Location Helsinki
Location: Helsinki

Are you a strategic driver for future connectivity? Do you want to be a part of the region's most advanced Network Unit? 

My name is Viktor Wåhlberg, and I am heading up the Fixed Data Services unit within Network Systems & Delivery. Right now, I am looking for a technology and business-oriented Network Service Manager that is ready for the opportunity to further enhance our Fixed Data Services across all Telia markets.
 

Is this your next opportunity?  
In the role of Network Service Manager, you will be part of the Fixed Data Services unit in Network Systems & Delivery (NSD), Telia Company’s Group Technology organization. You will take a leading role in the development and maintenance of Telia’s fixed services across our Nordic and Baltic networks. The unit is responsible for service lifecycle through operational phases and works across entire network domain to secure quality of the network services in scope. The network services managed by the unit includes: Consumer Internet and Business Networking (L2, L3 & Cloud VPN, Business Internet, SD WAN, & MBH). 
 

The role as a Network Service Manager includes, but is not limited to, the following activities:   

·        Drive operational and development activities within network domain for fixed network services

·        Enable data driven performance management follow-up for fixed network services. Understanding quality of the Service from a customer perspective 

·        Defining performance metrics to visualize Customer Experienced Service performance.

·        Maintaining a dialogue business stakeholder on product and business requirements.

·        Regular follow-up and reporting of performance of the services with proactive addressing deviations.

·        Maintaining an overview of the risks related to the Service and managing risks with relevant Stakeholders.

·        Securing service continuity plans are available for important services.
 

Is this you?   

You have an interest in networks, and you seek working environments in which you can make a difference. You are curious and forward-thinking, with a structured approach to problem solving.
 

Your Experience:   

·        Technical knowledge of networks including an understanding of how fixed network services are configured, produced, and monitored.

·        2-5 years' experience working with technical domain of network organization.

·        Proven track record of leading projects and/or organization nurturing strong cross-functional collaboration.

·        Demonstrable understanding of processes and organizational impact of new technical solutions.

·        Experience of SAFe framework, and ITIL.

·        Experience of managing business units requirements connected to operational and service level agreements.

·        B.Sc. Degree in Engineering or equivalent education.

·        Fluency in English, both written and orally.

It is more than just a job!  
Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.  

Interested?  
If you are interested in joining Fixed Data Services and NSD, do not hesitate to apply! We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent.  

We will start the selection and communication with candidates after application period. Last day to apply is 11th February 2024.

If you want to know more about the job or the recruitment process, you are welcome to contact Viktor Wåhlberg, viktor.wahlberg@teliacompany.com