Can you see yourself as an important player in an Enterprise Service Management SaaS Company that is changing the way enterprise service processes are experienced and digitalized through its automated, easy-to-use, and intuitive software?

We are looking for a Senior Solution Consultant to join our Professional Services Team in Germany!

The Senior Solution Consultant will provide technical leadership in the design, configuration and implementation of our solutions and related technologies to our customers.

The position requires the ability to execute projects both independently and in conjunction with other consultants and partners, as well as Efecte technical teams, such as Cloud Ops, to successfully set up the SaaS platform, and to implement high-quality technical solutions based on industry best-practices and complex business- and technical requirements.

What you get to do in this role:

• Lead workshops to gather business/technical requirements
• Consult customers on industry and Efecte best practices
• Lead and own all technical aspects of project and solution delivery including:
• Application UI configuration
• Workflow configuration
• Development of client specific reporting
• Development and configuration of customer specific integration components
• Be a key member of the overall implementation project team
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Up to 30% travel

What you need to fulfil this role:

• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions such as ServiceNow, BMC, Cherwell or others in client environments.
• 5+ years working in the ITSM or IT services/consulting industry
• Knowledge of IT Service Management and ITIL, minimum ITIL Foundation certified, ideally higher.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML and other such technologies
• Proven team player
• Commitment to customer satisfaction

Although based in Germany, due to the international reach of the role the successful candidate is expected to speak fluent English.

Skills which make you even more successful in this role:

• Technical skills for installing software on Linux and SQL are an advantage
• Scripting skills (e.g. Python) are an advantage
• Solid presentation skills
• Strong communication skills (both written and verbal)
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Ability to work independently

What you’ll get

We offer you a position in delivering market leading solutions within an innovative Service Management SaaS company, We provide competitive compensation, generous benefits and a professional and supportive atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented colleagues in the business.

Sounds interesting? Apply now for the position via the 'Quick Apply' button.

For more information please contact Pre-sales Lead jens.rutenborn@efecte.com

What is EFECTE?

Efecte is a Finnish software company offering cloud-based Service Management solutions and related professional services. With Efecte, service organizations can digitalize and automate their work. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. That’s why we love services, and our mission is to perfect them!

Efecte focuses on serving medium-sized businesses and public sector organizations and is one of the leading software vendors in this field in Finland and the Nordic countries. Efecte was established in 1998, is listed on the Nasdaq First North Growth Market Finland marketplace and operates in Finland, Sweden, Germany, and Denmark. To us it is important to do things right, not just the right things. Culture and values play a key role as we build our growth. Trust, Challenge, Respect and Make it Happen form our core values and customer success is top priority for us.