Are you customer-focused, have a high attention to detail, can-do-attitude, and willing to test the status quo? Are you able to balance the need for speed with sustainable thinking? If so, this may be your next opportunity!

Within the role as an Operational Excellence Manager, you can for example, work with areas such as internal Ways of Working, being the Business Owner for a common capability in Customer Engagement, coach in process modelling and governance, work with transformation journeys within Division X, defining target processes and work with understanding and enhancing the customer journey.

Is this your next opportunity?

We are Division X. Here to spearhead the creation of a New Generation Telco by combining corporate power with a start-up attitude. And you could be part of it. It will not be an easy ride, but it will be an exciting one - working together with a committed and talented group of people on ideas that just might change the world.

Division X job is to build new businesses and markets to keep Telia moving forward. To do this, we combine Telia’s core capabilities with the agility and attitude of a start-up. We identify real customer value and apply the latest technologies to deliver it. Then we nurture it into a robust business that can stand on its own two feet. We are at the cutting edge of B2B, enabling customers to digitalize their businesses with IoT and Data Insights.

The CX & Operational Excellence team is key in this journey. We focus on building scalable operations in a LEAN format to create the best customer experience imaginable.

I am Jennie Gehlin and I head up the CX and Operational Excellence team in Division X. You will be working closely with a range of people in Division X as well as different teams in other units in Telia. Reusability, sustainability, and flow are key for us to secure long lasting relationships with our customers and scalable growth.

Is this you?

You are ready for a challenge, someone who enjoys working in a climate where there are a lot of unanswered questions to solve.

You are experienced in agile ways of working, continuously encouraging innovation and improvements. Your formal education and experience may vary, but you have a solid commercial, customer and process understanding and the ability to connect the dots end-to-end. You are a hands-on person who get things done and enjoy cooperating with others. Creating a delightful customer experience and reducing waste is your mantra.

You Dare, Care and Simplify!

We think you recognize yourself with:

• Problem solving and result oriented

• Business savvy, resourceful and being able to influence other people

Your Experience:

• Experience of Agile ways of working

• Experience of Operational Excellence

• Solid Customer Experience background

• Solid Stakeholder Management skills.

• Relevant university degree

• Full professional proficiency in English in both written and verbal form

It’s more than just a job!

Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.

Interested?

If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me at jennie.gehlin@teliacompany.com or +46-730-685810

We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. Selection will take place on an ongoing basis and this position might be filled before the application deadline. Application deadline is 2022-06-06. 

Welcome to Telia – Home to your next big opportunity!