Hey there, great that you found our job description for Key Customer Success Manager, Enterprise Accounts.

We are looking for a person who is eager to build and learn something new and has significant experience from managing and building enterprise level customers on an international level.

Our goal is to be a leading European payment industry player operating globally and we are really excited to add a Customer Success Manager to our Customer Success team and to manage our growing base of enterprise level customers. This position is a great fit for you if you have knowledge from the payments industry, are hungry to learn, and you get inspired from nurturing customers throughout the whole customer life cycle.

ABOUT ENFUCE

The thing with us is that we certainly are not an uptight corporation but a highly eager group of people who are admittedly very skilled with tech and we know the ins and outs of the Payment Industry. We are Finland's biggest fintech startup and an award-winning innovative payment service provider operating from the cloud. Our company consists of Industry experts with vast knowledge and experience within payments and tech. We are at the forefront in the Payment Industry and we enable the ecosystem around payments to evolve and grow. Innovative technology is the core of our services.

We provide a wide range of Payment, Open Banking, and Sustainability services run in the cloud. All of our services are designed for security, compliance, and scalability. The services are proven already with close to 20 customers and with over 9 million end-users. We are operating globally and constantly innovating new services to better serve our customers. A key element in our growth is the growth of our enterprise customers and this is where the Customer Success Manager comes into the picture.

WHAT IS THE ROLE ALL ABOUT?

Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with our large customers. Your responsibility as the Customer Success Manager, Enterprise Accounts, is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. 

The ultimate goal for the Customer Success Manager is to build and develop our key accounts by providing both business and technical support for growing their businesses with Enfuce’s current and new services. Customer Success Manager is a key role for us going forward as it acts as a link between the customers and Enfuce’s sales and technical people.

You will start with a well-thought onboarding in order to get you up to speed on things. Also, as we believe in collaboration, you will have the support from all the relevant stakeholders in order for you to succeed.

What will you be doing:

• Developing our customer support practices to guarantee quality of services
• You must know the company’s products inside and out to provide and arrange support needed for the customer
• Trying on several different thinking hats as you will be acting as a link between several stakeholders
• Create business plans with the customer to utilize our services effectively to grow the account
• Take ownership of your scope of work and take part in sharing knowledge inside the organization

With this type of a background you will succeed in the role:

• Knowledge from payments industry
• Demonstrated ability to manage and build relationships with enterprise level B2B customers on an international level
• Experience with B2B sales, project management, or concultancy in SaaS business
• Successful track record in operating with C-level 
• Business acumen and strategic thinking
• Strong interpersonal skills
• The ability to listen and to think critically
• The ability to prioritize in a fast paced environment

This is a permanent position and you would be working mostly from our Espoo Office but it is fine if you are located somewhere else in Finland as we are a modern workplace where remote working is a normal thing. Along with salary and other perks & benefits, we offer a stock option program as an incentive to share the success.

YOUR APPLICATION

In your application, we would like to hear about your ways of working and what caught your interest for this role.

We are going to base our hiring decision based on your previous experience, whether you have a matching growth mindset, and your solution focused attitude where respecting others, learning and accountability are on display.

If you feel that this is for you, we would absolutely love to hear from you. Just click "Apply for this job" and leave your information - we'll contact you!

A background check for employment might be conducted for this role.