Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a Smart Marine Ecosystem. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

 

Wärtsilä Online customer platform is Wärtsilä’s digital interface with our customers. We are now looking for an Online Solution Expert to strengthen our Wärtsilä Online customer support team to ensure excellent customer experience in Online/Digital channels. This exciting opportunity offers you a front line position in rapidly growing and developing Online business. The position reports to General Manager, Online Development.
 
Location for this position is Vaasa in Finland.
 
Responsibilities
• Wärtsilä Online platform customer support 
• Troubleshooting and incident solving with Wärtsilä end customers globally
• Incident handling with software developers
• Provide training for Wärtsilä Online platform users
• Participate to Wärtsilä Online platform agile software development
• Collect customer and internal stakeholder feedback related to Wärtsilä Online platform and refine those to development ideas
 
Requirements
• Customer first attitude
• Wärtsilä upselling and sales processes are part of your daily work
• Good communication and collaboration skills
• Analytical way of working
• Problem solving skills
• Genuine interest in agile software development
• Expert knowledge of Wärtsilä Online platform and its backend systems
• Fluent in written and spoken English, other languages considered as benefit
• Previous experience and knowledge in Salesforce, SAP, Sales support and Sales is considered a major advantage

What we offer
• Highly skilled team members to work with
• Agile working environment
• Work that has strategic significance to Wärtsilä end customers as well as internal stakeholders
• Possibility to use your skills in multiple different ways and to learn new
 
Please apply by 6th December, 2020.
 
Contact person to give further information:
Outi Korhonen
General Manager, Online Development
+358 40 573 9710
 

Last application date: 06/12/2020


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com