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Customer Success Manager

Published date more than one year ago
Posted: more than one year ago
Company Nordcloud
Company: Nordcloud
Location Helsinki
Location: Helsinki

Due to the global increase of interest in public cloud solutions, we have witnessed a higher demand for our services. As we aim for delivering excellence in services, we decided to open a brand new position for our Managed Cloud service line - Managed Cloud Customer Success Manager.

In Managed Cloud we are focused on keeping the customer service at highest standards, while understanding the needs and capabilities of the team. As Customer Success Manager you will be responsible for increasing customer satisfaction and translating customer needs to reflect the services offered by Managed Cloud, as well as supporting teams in their daily duties.

Your daily work will include

  • being the single point of contact for Managed Cloud customers
  • keeping both the customer and the team informed about requirements and changes
  • supporting Managed Cloud teams in understanding the customer needs
  • helping to understand the existing process, which is beneficial for both sides
  • acting as a proxy between customer and the team

To be successful in this role, you should have

  • background from a similar role in mid-size or large, international companies
  • in-depth understanding of ITIL and other support processes
  • previous experience in support, maintenance or customer service
  • knowledge and understanding about tools such as Jira and Confluence
  • excellent communication and Finnish language skills
  • strong focus on customer satisfaction
  • "get it done" -attitude

Previous experience from working with public cloud solutions and / or strong interest in technology especially within public cloud domain is a plus.

Why Nordcloud as your next career move?

  • You have lots of opportunities to develop yourself while working together with our leading European Cloud Professionals. We have 200+ certified AWS experts, 100+ certified Azure experts and 70+ certified Google Cloud experts working from 19 different offices in 10 European countries, brilliant and friendly colleagues comprising 30+ nationalities.
  • We promote knowledge sharing culture including Open Community events etc. You have access to world class public cloud training and learning platforms including certificates to ensure continuous learning.
  • You have a chance to work with a variety of high-profile customers from several industries using cutting-edge public cloud technologies. We work closely with the biggest players in the cloud industry: Amazon Web Services, Microsoft and Google.
  • We’re continuously developing our business – which means we’re not stuck with the attitude of doing things as they’ve always been done.
  • Flexible working hours and freedom to choose your tools and ways of working.
  • Wide range of benefits like private health care, insurance, wellness benefits, high-end laptop and a smartphone of your choice.
  • Events & fun – besides all your interesting work assignments, feel free to enjoy our extra-curricular activities such as clubs, virtual coffees, after works. And of course, we welcome new activities open heartedly if you have anything in your mind!

Learn more about #NordcloudCommunity and get familiar with the technologies and projects we work on here. Curious about what's behind the idea of setting up Nordcloud? Watch this video!

We look forward to hearing from you!

Please send us your CV or LinkedIn profile and we’ll get back to you! Our Talent Acquisition Partner Katia (LinkedIn / 044 202 6663 / katia.rajanen[at]nordcloud.com) is happy to answer your questions.

All applicants must have the right to work in the EU. Please read our Data Privacy Policy before applying.

About Nordcloud

We are digital builders born in the cloud. As an adaptable learning community, we are here to transform the industry.

Europe´s leading cloud solution provider Nordcloud accelerates the digital transformation of its customers with the latest cloud technology. Since 2011, Nordcloud has completed more than 1000 successful deployments that have helped its enterprise customers reap the full benefits of the public cloud, including better security, agility, scalability, and reduced costs. Nordcloud employs 500 cloud experts around Europe. Nordcloud has a local presence in Austria, Denmark, Finland, Germany, Netherlands, Norway, Poland, Sweden, Switzerland, and the UK. Nordcloud has been awarded to be the world’s number 1 cloud-native Managed Services Partner in May 2020 by Gartner Magic Quadrant for Hyper scaler MSP’s. We are proud to be an AWS Premier Consulting Partner, a Google Cloud Premier Partner and a Microsoft Gold Cloud Partner and Azure Expert MSP.