Sofigate is a Nordic Business Technology company. With more than 550 professionals in Finland, Sweden and Denmark we help companies and organizations to design, develop, and implement business aligned technology solutions. We are turning digital innovations into well managed business technology by combining the world’s best technology platforms with management experts and best practices. We are looking for new talent to join our growing Salesforce team in the following roles:

Customer Success Manager

Job description

You will be main contact and trusted advisor for 3-5 customers using our Application Improvement Management Service. You collaborate actively with customer stakeholders, maintain visibility of the jointly created development roadmap, coordinate the development work according to prioritized backlog and make sure support requests are resolved on time. Your focus is in maintaining ongoing healthy relationship and service delivery for the customer.

Key accountabilities

Maintain Development roadmap, prioritized backlog and visibility on incident resolution. Gain knowledge about customer environment by performing hands on work e.g. administration, configuration etc. according to your skill level. Make sure the development work is optimally conducted by yourself and the team. Ensure that technical documentation is kept up to date and shared with the team so that development and support work is effective. Take care of monthly invoicing and information sharing with the customer and Sofigate.

Required skills

You are an excellent and clear communicator. English language is a must, Finnish is a great advantage. You have passion to learn Salesforce and have already hands on experience. You have at minimum Salesforce Admin certificate and motivation to obtain other Salesforce certification during the first months of your employment.

What we can offer

Your colleagues will be a merry bunch of people who live and work up to Sofigate’s values. We care about each other and our customers, foster an environment of openness and trust and collaborate across teams. On top of interesting customer assignments Sofigate’s own academy offers great possibilities for professional development and our cooperation with Hintsa Performance supports healthy life balance. We dare to challenge ourselves and our customers to achieve the best results, and we grow together.

Apply now!