We at Efecte believe awesome software can be designed, developed, and operated in Europe. We help organizations digitalize and automate their services. With over 300 customer implementations so far, we help hundreds of thousands of end-users to automate and digitalize their every-day work. We believe in building lasting relationships with all our customers and end-user experience is in the core of all that we do. 

We are now seeking for an ambitious and enthusiastic Technical Service Manager to join our team. In this role, you will have the opportunity to practice a growth mindset and will have and amazing opportunity to shape how we at Efecte manage the life cycle of occurring problems and quickly finding solutions or workarounds to them. You will identify, prioritize and assign responsibility for problems and then manage them through the entire process to solution.

• In this role, you will…
• Be responsible in solving and managing Efecte’s cloud and on-prem customers’ problems and more challenging incidents
• Manage and coordinate R&D resources which are participating in problem solving and bug fixing
• Have a key role in creating excellent customer experience and finding new ways to develop Efecte as a SaaS company
• In addition, you will have the opportunity to administrate, develop and support Efecte’s own service management system based on our own products

To succeed in this role, you need to…

• Possess a growth mindset: ability and willingness to learn more every day and work independently
• Have good problem-solving skills, especially critical-thinking and root-cause-analysis skills are important
• Have knowledge of IT Service Management and ITIL, minimum ITIL Foundation certified, ideally higher
• Be a proven team player
• Have strong communication skills (both written and verbal) and be fluent in Finnish and English
• Have strong interpersonal skills, customer centric attitude and commitment to customer success
• Have Master’s Degree in business, marketing or related field, or similar qualifications.

The role is based in Espoo, Finland, but flexibility and remote working can be arranged to certain extent. For more information, please contact Steffan Schumacher, COO (steffan.schumacher@efecte.com).

If you get good vibes after reading all the above, we would love to hear from you! 

Please apply latest on Sunday, April 4^th, 2021 to show your interest and tell us a bit about your career background and why you are motivated to become part of our Efecte-team. We will be handling the applications as we go, and will close the process earlier in case we find our match so don’t hesitate and send your application now

We’re Efecte 

We are a team of 100+ professionals with more than 10 nationalities. Customers leverage Efecte’s software to flexibly manage a range of internal and external service processes, in areas such as IT, HR, customer service and identity and access rights management. We love services, and our mission is to perfect them!

Our strong culture is built on our core values: Trust, Challenge, Respect and Make it Happen and customer success is top priority for us. We care about our people, and the work we do. We want to empower you to become a better version of yourself and to have more impact on the world. To us it is important to do things right, not just the right things.