Sofigate is The Pioneer of Business Technology in Northern Europe. We have experienced people, best practices and industry leading platforms to deliver concrete and sustainable results. Currently, Sofigate employs more than 550 IT management and digital transformation experts in Finland, Sweden and Denmark. With Sofigate’s combination of transformation and strategic capabilities of a global management company, and the agility and innovativeness of a modern digital enterprise, we help organizations transform business and digitalization. Our mission is to ensure that their success continues in the changing world and environment and to help and support them in finding new business possibilities in the technology disruption.

Our Service Management and Automation unit helps customers in business transformation by implementing best of breed cloud-based platforms and practices and by automating and digitalizing services and workflows. We offer a large portfolio of industry-leading, modern business technology platforms and tools to support our customers’ digitalization journey. Our technology portfolio consists of platforms such as ServiceNow, BMC, 4ME, UiPath and Jitterbit.

We are currently looking for highly capable ServiceNow Workflow and Process Experts for our enterprise and public customer projects. This is your chance to be the one defining the next generation Enterprise Services (IT, HR, Finance, etc.), Customer Services and business workflows. By digitalizing and automating processes, workflows and services, we enable smarter work for people and better service experiences for customers and end-users, which will in the end result in business success of our customers.

As a ServiceNow Workflow and Process Expert you know how to create new and potentially disruptive approaches to performing business activities and to deliver new or improved workflows and services. You are skilled in the analysis and design of business processes in order to adopt and exploit technologies to improve business performance, which will also increase organizational agility and responsiveness to change. Your job is to analyse, specify and validate requirements and constraints to a level that enables effective development and operations of new/changed workflows and services. You know how to negotiate trade-offs that are both acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints.

Read more about our services here: Enterprise, Customer and IT Service Management – Sofigate

 and what it is like to work with us here: Meet the Transformers – Sofigate

To succeed in your work, you will need following experience and skills:

• Experience of ServiceNow workflow technology in an expert role and experience in requirements analysis and gathering
• Desire to understand and champion digital transformation and to learn and create new business processes, workflows and better services
• Documentation and facilitation skills
• Excellent interaction, collaboration and communication (both in Finnish and in English) skills

We value curiosity and independent thinking – you question how things are run and think more of how things should be running. If you have an entrepreneurial attitude, while being a good team player, and you can take responsibility of your own work as well as build trust with your customers, you are the one we are looking for!

We offer you a possibility to work with the most innovative technologies of the world with a group of elite colleagues. It’s not a secret that we were recently awarded as the EMEA Elite ServiceNow Partner of the Year 2020, which is a proven recognition of our capability. In addition, we offer you interesting and versatile assignments in the front line of business technology.

With us you can continuously develop your skills and work with top professionals as your colleagues. We offer an extensive learning and development program for all our employees covering e.g. areas like Business Technology Standard (read more www.managebt.org), technology skills, project management, consulting and facilitation. In addition, we collaborate closely with Hintsa Performance and offer versatile well-being services and programs to all our employees. Our working culture is ambitious, flexible and modern. Come work with fun colleagues and with also fun, interesting and versatile customers to change the way of working! Together we build future workflows to our customers!

Your location can be in the Helsinki Metropolitan area, Tampere or Oulu.

We are growing and constantly hiring new talents to join our team, so act fast and apply now!

For further information about the job, please contact Mirva Sainiemi, Talent Business Partner, p. 050 469 7652, mirva.sainiemi(a)sofigate.com.