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Production Manager (Helsinki)

Published date more than one year ago
Posted: more than one year ago
Company Elisa
Company: Elisa
End date Aug. 1, 2021
Due date: Aug. 1, 2021
Location Helsinki
Location: Helsinki

We are looking for a dedicated and drivenProduction Manager to our UCC Operations team to work with our corporate customers contact center production services.

The main responsibility of the role is to ensure the production quality of the service.

Your main tasks in this role

  • Running and improving change management
  • Planning and ensuring platform level capacity, availability and life cycle
  • Prioritizing technical needs together with Product Owner and service area responsible
  • Making sure and leading incident management and root cause analysis
  • Developing and leading incident management process actions
  • Tracking and developing Service availability monitoring and reporting
  • Participating the customer projects in service platform and communication related topics
  • Engaging and improving cooperation and coordination with vendors and other teams participating in service operation and repairs

We expect that you already have:

  • Customer and technical focused mindset with proven hands-on experience in working with production services with corporate customers
  • Solid architectural understanding of complex IT systems, their typical weak spots and ways to improve service availability
  • Hands-on experience managing a cloud-based service
  • Can do-attitude
  • Logical thinking and capability to see the most important and urgent needs to be focused on in a complex environment under high stress
  • Excellent communication skills towards technical but also towards non-technical colleagues
  • Fluent English and Finnish both spoken and written

We also appreciate if you have any experience or knowledge about:

  • Microsoft technologies
  • Cloud infrastructure
  • Information security
  • Service automation technical monitoring
  • Agile methodologies

To enjoy and to succeed in the role you need to have passion towards quality and reliability. You understand that there is nothing more important than doing what it takes to make sure our service provides premium quality for our customers and this guides you in your daily work.

Most of our team is based in Helsinki, but like the rest of the Elisians, we can work flexibly (in Finland) wherever and whenever it suits us best.

We offer

We offer a possibility to be part of a great team of professionals. Elisa has been nominated multiple times as one of the best places to work in Finland. We constantly develop our ways of working and warmly welcome good ideas.

We have flexible working conditions, the endless learning opportunities and the friendly culture, among other awesome things.

Interested? Send us an application as soon as possible. We’ll fill the position as soon as we find the right candidate.

For questions or further discussion, don't hesitate to get in touch with Pieti Näkkäläjärvi pieti.nakkalajarvi[at]elisa.fi, 050 66985 .

We will perform a legitimate security clearance on the chosen candidate, which in turn requires having been a resident of Finland for a good number of years before the security clearance can be done.