When you join Nordcloud, you become part of a rapidly growing company where you will set your career on track for outstanding achievement within a company that knows no limits. Our customers are large enterprises seeking to be part of #TheCloudRevolution and to benefit from the ability to innovate faster than ever.

We’re looking for a Product Support Specialist for our Managed Services Business at Nordcloud.

Your role includes

• Supporting the Managed Cloud product team in engaging with internal & external stakeholders
• Managing data harvesting from all content sources and providing contextual feedback to the product team
• Managing data harvesting approach
• Administrative tasks in relation to information gathering, storage & management
• Facilitating & leading discovery sessions with commercial & non-commercial teams
• Creating and updating documentation related to Managed Cloud services
• Contributing to the creation and maintenance of product guidelines and processes
• Driving product to change initiatives within the organisation, based on data-backed views on prioritisation

To be a successful Product Support Specialist you should have

• Minimum 4 years of experience in a similar role
• Fluency in both verbal and written English
• Willingness to learn and expand your knowledge in cloud technology related areas
• Good analytical and problem-solving skills
• Ability to plan ahead and execute complex tasks independently
• Integrity and attention to detail
• Good knowledge of common cloud related technologies Nordcloud is targeting (operating systems, DevOps tools)
• Previous experience with Jira / Confluence
• Skills around Google, Office 365, and public cloud (AWS, GCP, Azure) services and administration
• Knowledge on the basics of server networking

It would impress us even more, if you would have ITIL Foundation certification or similar and good knowledge of Atlassian services.

Why Nordcloud as your next career move?

• Lots of interesting learning opportunities on your journey, where you can grow professionally and develop your expertise while working together with our leading cloud professionals. We grow together in our learning community!
  
• We work closely with the biggest players in the cloud industry: Amazon Web Services, Google, and Microsoft. We have 200+ certified AWS experts, 100+ certified Azure experts, and 70+ certified Google Cloud experts working from 20 different offices in 10 European countries, friendly colleagues comprising 40+ nationalities.
• We’re continuously developing our business – which means we’re not stuck with the attitude of doing things as they’ve always been done.
• Flexible working hours and freedom to choose your tools and ways of working.
• Wide range of benefits like private health care, wellness & public transportation benefits, a high-end laptop, and a smartphone of your choice.
• Events & fun – besides all your interesting work assignments, feel free to enjoy our extra-curricular activities such as clubs, virtual coffees, after work, etc. And of course, we welcome new activities open-heartedly if you have anything in mind!

To get more insight into the daily life at Nordcloud community, check out our Community & Culture site, Instagram profile, Facebook and LinkedIn. Meet some of us Nordcloudians in this video :)

We are looking forward to hearing from you!

Send us your CV and/or LinkedIn profile and we’ll get back to you soon. Please include your salary expectation in your application.

Please read our Data Privacy Policy before applying. Please also note that a valid working permit in the EU is required from all applicants.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services, and training. It’s a recognized cloud-native pioneer with a proven track record helping organizations leverage the public cloud in a way that balances quick wins, immediate savings, and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform, and Amazon Web Services – and is featured in Gartner’s Magic Quadrant. Nordcloud has 10 European hubs, over 500 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020.

We are digital builders born in the cloud. Joining Nordcloud is the chance of a lifetime to leave your mark on the tech industry!

#NordcloudCommunity

#LI-KATIA