What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES:
The HXM - SuccessFactors Senior Customer Success Partner (CSP) has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold, to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. 

The Senior Customer Success Partner is a ‘specialist’ within the HR & SuccessFactors domain. The CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through relationship management. The CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific HXM / SuccessFactors value proposition to leverage adoption of our solutions and services necessary to support the customer. 

EXPECTATIONS AND TASKS:
The Senior Customer Success Partner enable their customers long-term success by advising them on leading practices regarding project deployment, change management, governance and support model structures. This is demonstrated by:
•    Creating and agreeing on a customer roadmap to improve product adoption and maximising the perceived value of the customer’s subscription.
•    Providing leading practice advice to their customers, leveraging their experience of enabling cloud technology, embedding governance and managing sustainable change.
•    Developing a proactive ‘customer first’ renewal and expansion plan whilst partnering with internal SAP teams to streamline the customer experience.
•    Understanding the customer’s business model and people priorities to identify potential risks and expansion opportunities within the existing SAP footprint.
•    Utilising their commercial and business acumen to help answer customer queries to ensure licensing compliance and optimised contractual opportunities.
•    Understanding customer’s business plans and people strategies to identify business growth opportunities.

 YOUR PROFILE
•    Multiple years experience managing complex customer engagements.
•    A self‐starter, with energy, drive and the ability to manage multiple priorities. 
•    Solid experience acting as a trusted and strategic advisor to customers. 
•    Experience in Human Experience Management, HRIT, Recruiting, Learning, Compensation and/or Talent-Management.
•    Good knowledge of SaaS models and Cloud mindset.
•    Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization.
•    Bachelor / Master preferred.
•    Commercial and/or customer facing experience including experience developing account management plans & contract negotiation.
•    Understanding of the Nordics business culture and market area.
•    Fluent in English and one of the Nordic languages.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:319627 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - Sweden