What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

COMPANY DESCRIPTION
 
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
Specialist Customer Success Partner (CSP). The Specialist CSP will proactively engage with an assigned portfolio (size varies based on customer tier) of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle, with specific emphasis on ACE (Adopt, Consume and Expand). The Specialist CSP will help customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior executives within a customer’s buying center and aligning with the right customer LoB executive(s) for each stage of the customer’s transformation, inclusive of system upgrades or migrations. A Specialist CSP may also be assigned to fulfill a customer’s premium subscription service and will therefore also support the added responsibilities of fulfilling those associated additional activities/deliverables.
 

In some cases, the Specialist CSP role will work under the overall coordination of an Enterprise CSP, in other cases the Specialist CSP will coordinate directly with the customer. The Specialist CSP will provide value and expertise regarding specific LoB’s. As such, the Specialist CSP will have strong LoB expertise regarding transformation, business process, and value realization. For Intelligent Suite and Platform & Technology, it can engage across various LOBs given the nature of the suite of offerings. They will also be supported by multiple Customer Engagement & Experience (CE&X) life-cycle relevant centers of experts. The Specialist CSP will have responsibility for driving the continuity of the customer’s cloud subscription based solutions and maximizing their usage at the product level. By influencing a high level of customer value realization, the CSP will positively impact SAP’s business performance, securing renewals, reducing cancellations and enabling business to expand.
 
EXPECTATIONS AND TASKS:
 
Customer Success
•    Responsible for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment
•    Engages in a success capacity fostering mutually beneficial relationships as a trusted advisor to senior & mid-level executives
•    Documents and supports customer’s LoB level business strategy, objectives & goals, reviews business cases, facilitates value realization

WORK EXPERIENCE AND QUALIFICATIONS:
•    7-10 years of experience in the following areas: 
•    Commercial acumen in the HXM LoB is desirable
•    Experience managing complex customer engagements
•    A self‐starter, with energy, drive and the ability to manage multiple priorities. Experience acting as a trusted and strategic advisor to customers Strong knowledge of SaaS models and Cloud mindset.
•    Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook. 
•    Bachelor equivalent: Mandatory
•    Master’s/MBA equivalent is desirable

LANGUAGE REQUIREMENTS: 

•    at least one Nordic language, with a preference for Finnish.

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:325637 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: