JobsPortal logo

Search Jobs In Finland

Technical Lead, Business Support, Helsinki

Published date more than one year ago
Posted: more than one year ago
Company Relex
Company: Relex
Location Helsinki
Location: Helsinki

<p><img src="https://www.relexsolutions.com/wp-content/uploads/2020/06/all-relex-2018.jpg" alt="" width="100%" height=""></p> <p><span data-contrast="none">We are looking for a </span><strong><span data-contrast="none">Technical Lead</span></strong><span data-contrast="none"> to assist our Business support &amp; testing team in Helsinki. You will join a close-knit, ambitious team of 17+ highly talented and motivated Solution Analysts based in Finland, Germany, Australia, Italy and Spain . </span>&nbsp;</p> <p><span data-contrast="none">The team is responsible for supporting continuous service customers and colleagues to get the most out of their RELEX system. In addition, the team supports the product organization by conducting acceptance testing for development items.</span>&nbsp;</p> <p><span data-contrast="none">What you will be doing:</span>&nbsp;</p> <p><span data-contrast="none">People Development</span>&nbsp;</p> <ul> <li data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Creating and maintaining technical on-boarding plans</span>&nbsp;</li> <li data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Training Solution Analysts on new products, technologies, tools, etc.</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Create support specific training for Solution Analysts </span>&nbsp;</li> <li data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Technical mentoring on 1:1 basis</span>&nbsp;</li> <li data-aria-posinset="5" data-aria-level="2"><span data-contrast="auto">Provide feedback to Team Leads and Solution Analysts for Development discussions</span>&nbsp;</li> <li data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">Participate in technical assessments during hiring process</span>&nbsp;</li> </ul> <p><span data-contrast="none">Product Supportability</span>&nbsp;</p> <ul style="font-weight: 400;"> <li data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Build-up and maintain an active collaboration with respective Product and Technology teams</span>&nbsp;</li> <li data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Provide feedback to Product and Technology teams about challenges Support teams are facing</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Co-develop documentation with Product and Technology teams for Support</span>&nbsp;</li> </ul> <p><span data-contrast="none">Troubleshooting</span>&nbsp;</p> <ul style="font-weight: 400;"> <li data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Leading troubleshooting of difficult, high profile incidents</span>&nbsp;</li> <li data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Assisting&nbsp;</span><span data-contrast="auto">Support Analysts owning the ticket -</span><span data-contrast="auto">&nbsp;troubleshooting ideas/help to resolve&nbsp;</span>&nbsp;</li> <li data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Review and resolve tickets when required</span></li> <li data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Driving the reduction of recurring issues</span>&nbsp;</li> </ul> <p><span data-contrast="none">Business Management</span>&nbsp;</p> <ul> <li><span data-contrast="auto">Contributing to the process development and improvements</span>&nbsp;</li> <li data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Participating and/or leading support initiatives</span>&nbsp;</li> </ul> <p>What you'll bring to the table:</p> <ul style="font-weight: 400;"> <li data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Troubleshooting&nbsp;skills</span>&nbsp;</li> <li data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Solid knowledge of the RELEX Plan application </span>&nbsp;</li> <li data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Understanding of RELEX architecture and database</span></li> <li data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Knowledge of using monitoring and logging tools i.e. Datadog&nbsp;</span></li> </ul> <p><span data-contrast="none">Soft-skills</span>&nbsp;</p> <ul style="font-weight: 400;"> <li data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Communication</span>&nbsp; <ul> <li data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Giving&nbsp;feedback</span>&nbsp;</li> <li data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Setting&nbsp;expectations</span>&nbsp;</li> <li data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Presentation&nbsp;skills</span>&nbsp;</li> </ul> </li> <li data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Influencing&nbsp;skills</span>&nbsp;</li> </ul> <p><strong><span data-contrast="auto">What we offer</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></p> <ul> <li data-leveltext="-" data-font="Calibri" data-listid="2" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">An international career and learning opportunities in a rapidly growing software company</span></li> <li data-leveltext="-" data-font="Calibri" data-listid="2" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">A fun, ambitious and committed Team of smart people to work with</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li data-leveltext="-" data-font="Calibri" data-listid="2" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Flexible work schedules and employee well-being</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li data-leveltext="-" data-font="Calibri" data-listid="2" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Responsibilities building our Business Support capabilities towards providing best platform for the best retail planning solution in the world</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> <li data-leveltext="-" data-font="Calibri" data-listid="2" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Impact on attaining the targets and goals of the Team to meet the ones of RELEX</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&nbsp;</span></li> </ul>