<p><img src="https://www.relexsolutions.com/wp-content/uploads/2021/10/IMG_1112.jpeg" alt="" width="100%"></p> <p>We are now looking for an&nbsp;<strong>Application Support Analyst Trainee</strong>&nbsp;<span style="font-weight: 400;">to join our RELEX family in Helsinki</span><span style="font-weight: 400;">. </span> <span style="font-weight: 400;">You’ll join the 24/7 support </span><span style="font-weight: 400;">team of 21</span><span style="font-weight: 400;">&nbsp;people, who will help you succeed in your new role. </span><span style="font-weight: 400;">Together the team takes care of the 1st level support of our customers and internal support requests</span><span style="font-weight: 400;">. You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs. Our team provides customer support 24/7 and therefore we have team members working from different time zones. However, this role includes occasional shifts during evenings, nights and weekends.</span></p> <p>This position is part time (20 hours per week) with an Initial contract duration of 3 months with the option to extend further. There will also be the possibility to transition to a full time role in the future. This job would suit a student looking for part time work in the information Systems Technology / Computer Science field.</p> <p>&nbsp;</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Providing software support for global customers facing issues in their production environments</li> <li>Monitoring of software and hardware infrastructure and responding to alerts in a timely manner</li> <li>First level system administration tasks.</li> <li>Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments</li> <li>Handling Application Support Requests.</li> </ul> <p><strong>What you'll bring to the table:</strong></p> <ul> <li>Good knowledge, studies or work experience in the field of Information Systems Technology, Computer Science, or similar field</li> <li>Basics skills of Linux/Unix</li> <li>Knowledge of databases and version control systems</li> <li>Good written and verbal customer communication skills</li> <li>Fluency in <strong><span style="text-decoration: underline;">English</span></strong>&nbsp;(both written and spoken)&nbsp;</li> </ul> <p><strong>What we consider as an advantage:&nbsp;</strong></p> <ul> <li>Other language skills</li> <li>Experience with administration of ticketing systems (Jira, ServiceNow, etc.)</li> <li>Scripting skills in any moderns scripting language (Shell, Python, Ruby, etc.)</li> <li>Work experience in IT support or customer service</li> <li>Effective troubleshooting and diagnostics skills</li> <li>Networking Knowledge</li> <li>Cloud/Hosted environment experience</li> </ul> <p><strong>What we offer you in return:</strong>&nbsp;</p> <ul> <li>Interesting and challenging case work and development tasks</li> <li>Possibility to influence the way we do things and plan your own work</li> <li>International working environment and learning opportunities in a rapidly growing software company with modern work culture</li> <li>Possibility to transfer to full time in the future.</li> </ul> <p>&nbsp;</p> <p><strong>Are you the one we’re looking for? Apply today and become a part of our RELEX family!</strong></p> <p><span style="font-weight: 400;">You can apply by sending your </span><span style="font-weight: 400;">cover letter and resume </span><span style="font-weight: 400;">through the application form</span><span style="font-weight: 400;">. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.</span><span style="font-weight: 400;">&nbsp;</span></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">Due to the severity of COVID-19, we’ve moved to a remote working mode. Restrictions being in place, we’re currently unable to schedule in-person interviews and onboarding is primarily completed remotely, depending on the country-specific recommendations. Our mission is to keep everyone safe while adapting to changing times</span></em><span style="font-weight: 400;">.</span></p> <p>&nbsp;</p> <p><strong>About RELEX</strong></p> <p><span style="font-weight: 400;">RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.</span></p> <p><span style="font-weight: 400;">RELEX is trusted by leading brands including S-Group, </span><span style="font-weight: 400;">AutoZone, Franprix, Morrisons, PetSmart, and Rossmann</span><span style="font-weight: 400;">, and has offices across North America, Europe, and the Asia Pacific region.</span></p>