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Data Analyst, Player Support

Published date more than one year ago
Posted: more than one year ago
Company Supercell
Company: Supercell
Location Helsinki
Location: Helsinki

At Supercell, outstanding Player Experience is one of the core components of fun games that are played for decades and remembered forever.

We are looking for a data analyst with a passion for helping millions of players to enjoy our games in a trouble-free way. In this role you will be coordinating our external analysts with their data needs as well as our internal needs for your brains. The ideal candidate is someone with a strong analytical mindset and interest in analysing player behavior. Someone always on the lookout for new ways to help us serve players better and improve overall player experience with new ideas and approaches.

Responsibilities

  • Support the Player Experience team and external analysts with their data needs
  • Define what data should be collected and what types of analysis that data enables
  • Proactively provide actionable insights and shed light on previously unexplored aspects of player experience
  • Together with the rest of the team, develop vision and strategy for continuous improvement of support quality
  • Work side by side with subcontractors, external partners and internal tech teams

Requirements

  • Experience in a Data Analyst, Manager or Scientist role, interpreting and visualizing data to provide actionable insight and conclusions on player behavior
  • Expert knowledge of SQL
  • Coding skills with R or python, and SQL at a proficient level and some experience with BI tools like QlikSenser or Tableau
  • Fluent in the data science workflow, applying statistics, understanding biases
  • Great communication skills, both written and spoken, especially for non-technical audience
  • Skills to work with a team but also work autonomously
  • Proactive drive to improve our games and yourself, too