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Service Manager - Telia Inmics-Nebula

Published date more than one year ago
Posted: more than one year ago
Company Telia Finland Oyj
Company: Telia Finland Oyj
End date Dec. 19, 2022
Due date: Dec. 19, 2022
Location Turku, Helsinki, Kuopio, Oulu, Joensuu, Vaasa, Tampere, Lahti, Jyväskylä, Lappeenranta
Location: Turku, Helsinki, Kuopio, Oulu, Joensuu, Vaasa, Tampere, Lahti, Jyväskylä, Lappeenranta

My name is Aki Käck and I lead Telia Inmics-Nebula's Service Management Team. My team has some of the most professional people in our field, and I am super proud of every member of our team. As our organization is growing, we ‘re now looking for a Service Manager to join our awesome crew. Your primary location can be any our office location in Finland e.g. Helsinki, Tampere or Jyväskylä. In our daily work, we use a hybrid work model.”                                                                                            

Is this your next opportunity?

As a Service Manager, you will be responsible for the services provided to named customers. You understand the customer's business requirements for ICT and have the skillset to find the right solutions to fulfill them. You lead customers in accordance with Telia's values (Dare, Care & Simplify) and Vision: https://www.teliacompany.com/en/about-the-company/strategy/.

Is this you?

You have an effective approach to customer relationship management and the identification of new solutions that offer added value to the customer. You have the commitment to exceed customers’ expectations and solid customer-facing experience. As a person you are outgoing and confident in handling different situations with your stakeholders.

You have

  • Good understanding of common technologies around IT regarding public cloud, network, virtualization, servers and workstations
  • Solid understanding of IT services, like Service Desk, Onsite Support, Managed Services, DaaS and Datacenter Services
  • Great communication skills to handle customer meetings and find new solutions to improve customers it-infrastructure
  • Previous experience of IT Service Management, or other IT Management role
  • Ability to question current ways of working and improve development activities
  • Fluent verbal and written communication skills in Finnish and English
  • Curious attitude and positive mindset

ITIL-certification and knowledge of public sector are seen as an advantage.

It’s more than just a job!

Regardless of the position you are looking for, we will give you the tools and support your need to grow, both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.

Interested?

We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. Please attach your CV and personal letter. Personal letter should include your salary request. The last day to apply is 19.12.2022.

Required controls will be performed.

If you want to know more about the job, you are welcome to contact me at aki.kack(at)inmicsnebula.fi. Check out our website and find more information about us and Telia: https://www.inmicsnebula.fi/fi.

Welcome to Telia – Home to your next big opportunity!

We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 550+ experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that supports you achieve goals.