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Intern NEMO Technical Support

Published date more than one year ago
Posted: more than one year ago
Company Keysight Technologies
Company: Keysight Technologies
Location Oulu
Location: Oulu

Job Description

 

We have an interesting and challenging Technical Customer Support Trainee position available at Keysight Technologies Finland Ltd. The Customer Support team is located in Oulu and we are serving customers in Europe, Middle-East, Africa and India. The work will include problem solving of customer issues related to the products ie general guidance, trouble-shooting of issues, defining repair needs, license creation, SW updates. Communication will be mostly in English. During this period you have a chance to do last year training for your University of Applied Sciences studies.

 

Responsibilities:


Please notice we are not expecting you can fluently manage all these skills requirements at the beginning.

In a nutshell this position provides great possibility to participate, use and learn multiple set of skills during managing following main responsibilities:


•    Cloud infrastructure building, maintenance and monitoring
•    Application deployment and customer projects deployment in SaaS and on-premise environments
•    Troubleshooting Customer Support Requests and communication with the customer
•    Providing pre- and post-sales technical support to current and prospective customers
•    Flexibility to work with two technical teams with changing tasks and responsibilities focusing for the tasks which mostly interested you! 

 

To succeed in this position, you need to have:

 

  • Studies in Telecommunications, Electrical Engineering or Computer Science is preferred
  • Basic knowledge of mobile networks (e.g. GSM/CDMA/WCDMA/EVDO/HSPA/LTE/5G)
  • Knowledge of basic mobile operating systems (e.g. Android, Windows Phone)
  • Good English language skills (written and spoken) required.
  • Strong problem-solving and troubleshooting skills
  • Motivation to learn and develop new methods in your daily work, can do attitude
  • Experience in radio engineering, drive testing, network planning, wireless test & measurement is a plus.’

 

Our culture:


We’re recognized as a Great Place to Work across the globe due to our robust culture and dynamic working environment. Our global team acts as “One Keysight,” using collaboration, inclusivity, and integrity to advance technology. 


We’re driven and curious, and we value all ideas, especially bold ones. And our strong culture extends far beyond our own walls. 
We leverage our corporate social responsibility framework to support our communities, nurture the next generation of engineers and promote environmental sustainability.
Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it. Apply today!

 

More about us:
https://www.youtube.com/watch?v=CY5rpfZ_pZU
https://www.youtube.com/watch?v=8A1GTq0xBI0

Job Function

*Internships