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Service Desk Analyst

Published date more than one year ago
Posted: more than one year ago
Company Iceye
Company: Iceye
Location Espoo
Location: Espoo

Description

ICEYE is building the world’s largest constellation of synthetic aperture radar (SAR) satellites. The satellites can take images at any time of day – even when it’s cloudy or dark – and those images will let our customers understand the world better and make more intelligent decisions. We launched the world’s first SAR microsatellite in January 2018 and raised over $65M in financing to date.

We are a Finnish based international startup with employees from more than 25 countries and subsidiaries in the US, UK and Poland. Our team is a tight-knit group of experts from a range of areas including engineering, software development, and radar technology. We’re innovative, driven, and strive for excellence in everything we do. We don’t listen to people who say it can’t be done: we go and do it!

To support the growth of the company, we are now looking for a Service Desk Analyst to our headquarters in Espoo, Finland.

RESPONSIBILITIES

  • Coordinate with end users and technical staff to implement and maintain systems to meet business objectives.
  • Active involvement in maintaining the security and integrity of the organization’s data, systems and network infrastructure.
  • Participate in deploying new IT service desk solutions in a rapidly changing and evolving startup environment.
  • Maintain documentation on processes and practises.
  • Support and maintain in-house computer systems, applications, desktops, and networking.
  • Support and administer cloud based solutions.
  • Provide end-user support in troubleshooting account, hardware, networking, and software issues.

Requirements

  • Good command over Windows and Linux environments.
  • Ability to troubleshoot systems and work together with System Administrators towards solutions.
  • Familiarity with computer hardware, software and networking principles.
  • Experience working with managing Active Directory and Service Desk platforms.
  • Willingness to familiarize oneself with new on-premise and cloud systems.
  • Ability to right-size and phase IT supporting solutions according to changing business needs.
  • Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities.

Benefits

  • Unique experience and opportunity in the new-space industry.
  • Extraordinary possibility for self-development, research time, ability to attend trainings, conferences or certification schemes.
  • Flexible working hours and relaxed culture.
  • Independent role with a supportive and diverse work environment.
  • An extremely motivated team of top-tier engineers and commercial operations to work with.

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