Would you like to work in a cross-border environment with high customer focus, great team spirit, as well as an opportunity to influence the continuing development of the First Card landscape? You will work with dedicated and skilled people in Cards and work with First Card corporate clients, making their experience of Nordea, First Card and our services as great as possible.We are now looking for a passionate and customer-centric Technical Support Specialist to strengthen Cards Customer Services to provide technical and user support to handle customer daily demands.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity

• Working with First Card customer onboarding of specific services, as file integrations and e-invoice. The services apply for both First Card and First Card travel account
• Configurating travel expense file integrations for First Card customers and enabling e-invoices for First Card customers
• Coordination of any external party, e.g. travel agency and maintain existing set-ups, e.g. changes in file integrations or e-invoicing
• Daily problem resolution related to above mentioned services
• Colleague Support towards internal stakeholders e.g. Commercial Cards Sales, as well as tech advice and user guidance in First Card services for above mentioned services
• Reactive incident handling and proactive customer/partner communication

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have user experience understanding
• Have communication and problem-solving skills
• Are passionate about customer service and have a positive mindset and excellent team working skills and high level of flexibility

• Technical interest and problem-solving skills
• Professional communications skills - Including professional skills in English & any Nordic language
• Specialist knowledge regarding First Card solutions, experience in ERP solutions and ERP integrations and knowledge of file transfer solutions e.g. XML would be an asset

Next steps

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.