JobsPortal logo

Search Jobs In Finland

Customer Privacy Lead

Published date more than one year ago
Posted: more than one year ago
Company Nokia
Company: Nokia
Location Espoo
Location: Espoo

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


This is an opportunity for a motivated individual to play a critical role in advancing Nokia's commitment to privacy. They successful candidate will be relied upon to ensure the smooth day-to-day operations of activities, projects and events with particular focus on customer privacy management.
 
 
You will, design, develop and lead the Group Privacy customer management programme. You will set and define the framework and processes used to ensure we are upholding our commitments to customers. You will assist customer account managers with their privacy queries. This role will also support compliance monitoring and metrics. 

To be successful, you will have demonstrable experience of interfacing with customers on security and privacy need, engaging with relevant internal stakeholders and working with legal counsel. This position requires the ability to plan and think independently, understand customer and business need and adapt to changes in a fast-paced market environment.
You will have working knowledge of the GDPR and other privacy regulation. 
  • Collaborate with the Privacy Officers and other business stakeholders from to ensure customer privacy requirements are understood and can be met
  • Partner with relevant stakeholders to ensure data privacy requirements are incorporated into Nokia’s products, services, system and all business activities
  • Collaborate with the Information Security team to ensure holistic approach to customer relationship management
  • Collaborate with the sales teams to ensure suitable and timely privacy guidance
  • Support customer account managers with responding to privacy queries and escalations
  • Devise and deliver privacy training material and sessions to permit customer-facing teams to answer straightforward questions themselves
  • Understand the ongoing privacy needs for key customer accounts
  • Work with legal counsel to understand evolving customer data localisation requirements and the impact of their implementation
  • Identify and track privacy gaps and risks. Develop, implement and monitor corrective action plans in collaboration with the Privacy Officers and other stakeholders.
  • Contribute to key privacy initiatives and promote adoption of best practice. Act as a thought leader in the privacy community
  • Devise suitable metrics for reporting to the Head of Privacy and leadership committees
Other duties may also be assigned.
 
Additional Requirements:
 
• Certified Information Privacy Professional (CIPP) or equivalent professional certification
• Technical expertise and experience related to the core business privacy risk areas of the ICT industry
• Proven track record as a privacy professional with a focus on third party privacy management
• Experience auditing against ISO9000, ISO27k or other quality systems beneficial
• Demonstrated critical thinking and ability to implement strategic management and policy recommendations
• Strong work ethic and ability to produce high quality work under deadline pressures
• Copes well with ambiguity
TEC-19749 : Display Job fields