Customer Service Professional

Were looking for a Customer Service Professional for our client in the banking sector.

Note! This application is only for individuals already residing in Finland, and relocation is not possible.

Description of work task to be carried out:
Provide customer service across multiple channels and support sales activities
Consult internal colleagues on savings and life insurance matters
Handle customer complaints and regulatory inquiries in accordance with applicable requirements

Must-have knowledge and experience:
At least 1 year of experience in the financial or insurance sector, in customer service roles or equivalent.
Fluent Finnish and English language skills, proficiency in Swedish is a great advantage.
A customer-oriented approach, strong problem-solving skills, and flexibility in changing work situations.

Nice-to-have knowledge and experience:
Knowledge of insurance/savings products is considered an advantage.

Answer these questions separately in a few sentences and attach them to your application! (Mandatory!)

• Do you have at least 1 year of experience in customer service within the financial services or insurance sector?*
• Do you have knowledge of insurance and/or savings products?*
• Are you proficient in Finnish and English (Swedish beneficial) and able to work onsite in Helsinki?*

Please apply as soon as possible with your updated CV in English, that clearly demonstrates your skills and experience relevant to this role.

Start date: 10.11.2026
End date: 30.11.2027 (initially 6 month contract)
Workload: 100 % (38 h/week)
Location: Helsinki (3 days week at office is mandatory)
Language: Finnish & English

We offer you: We offer a versatile assignment where every day is different and interesting. We also offer a very competitive salary and good employee benefits.

Are you interested in becoming a part of our dynamic team? The position will be filled as soon as a suitable person is found, so please be quick and submit your application!

Please include your salary expectation in your application. For more information, contact Kimmo Kärsämä, tel. 050 412 7500, kimmo.karsama@lokki.fi <mailto:kimmo.karsama@lokki.fi>

Explore Lokki, through our blog and website: https://www.lokki.fi/ <https://www.lokki.fi/> .

Lokki Henkilöstöpalvelut Oy (Finnish for Seagull Recruitment Services) has been active in providing recruitment services since 2005 and we belong to The Private Employment Agencies Association HPL. Our vision is to provide the best customer experience with our reliable, humane and effortless service around Finland. Our most important asset is a person who, as we know, thrives in a reliable and supportive atmosphere. At Loki you will be supported by your own human resources consultant throughout your employment relationship. At Lokki, we believe in a partnership achieved as a result of flexible service. Explore us and our vacancies: https://www.lokki.fi/.

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