About this opportunity

• How might we create a document repository that holds all documents (some with multiple states) for a customer with > 10 accounts that is delightfully usable on a mobile phone?
• How might we create a voice bot that appeals to a wide variety of customer segments in multiple regions

Who you are

• 6+ years of digital product design either within large agencies or multinational corporates or similar
• BA/BS or MA/MS degree in Art, Design, HCI, psychology, architecture or a related field
• Experience in:
  • Creating thoughtful designs for Web and App products or tools from the low-fi wireframes through detailed visual prototypes
  • Defining digital experiences and working with a small design team as a part of a larger design organisation
  • Designing and releasing research- and data-driven digital experiences
  • Collaborating with Product Management and Software Development
  • Creating solutions for stakeholders and customers
  • Working with production design teams according to Agile principles
  • Juggling multiple competing priorities in a changing environment
• Expertise with design tools (e.g., Sketch and Invision)
• Fluency in English   

• In addition to work as a Design PO, you will be expected to roll up your sleeves and get your hands dirty and deliver designs on a daily basis
• Frame problems for a diverse audience of stakeholders, helping them envision the opportunities
• Harvest, prioritise and mature design requests from various stakeholders for the mobile design team
• Articulate user journeys with scenarios, storyboards and presentations, low- and high-fidelity mock-ups, detailed design specs, prototypes, etc. to effectively communicate design ideas
• Work with other POs, developers and other stakeholders to efficiently create and deliver customer experiences that are loved
• Obsess over detail and raise the bar for product quality by advocating for user-centred product roadmaps, investments in last-mile refinement, and insights driven by user research

Next steps