This job is no longer active. It was disabled the Nov. 9, 2021 by Nixu
Service Manager for Cyber Defense Center
more than one year ago
Posted:
more than one year ago
Nixu
Company:
Nixu
Espoo
Location:
Espoo
About the role
We are now looking for Service Manager to oversee and address our customers technical and commercial needs. You will work as Service Manager for Cyber Defense Center (CDC & SOC) customers whose environment are under security incident monitoring. You have chance to work with the best cyber security professionals in this role. You will provide accurate technical service management after the point of sale, ensuring customer satisfaction and strong customer relationships. You are tech-savvy professional who can communicate both with technical and non-technical stakeholders. You also have a commercial mind-set with the ability to identify new customer needs and solutions to meet these needs.Do you have what it takes to be a Nixuan?
As a Service Manager, you need- Minimum of 6 years of experience from delivering IT services
- Willingness to learn about different kind of security controls in IT infrastructure
- Understanding of customer contract and business needs with an ability to grasp customers’ needs and suggest timely solutions
- Skills to plan service extension scopes and organize operative and steering group meetings
- Experience from reporting service levels and other KPIs to customer
- Ability to create roadmaps for customers to how security incident monitoring can be improved in service lifecycle-
- Interest to develop your skills in the field of cybersecurity
We will provide you with all the means, tools, and support to grow professionally. You will work closely with our Managed Security Services team and our clients.
Since our international operations are growing, you need to have great communication skills in Finnish and English. You will be based in Espoo, Finland.
The position is permanent and full-time.
What we offer?
Nixu is a place where you can find meaningful work, have fun, be inspired and respected. With us you will have the opportunity to gain experience from multiple areas of cybersecurity and business understanding of several industries.At Nixu we believe in the culture of empowerment and we value professionalism in all of its dimensions. Our organization model supports sharing knowledge, working and learning without unit barriers. We are all different, but equal.