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Service Engineer

Published date a week ago
Posted: a week ago
Company ZenRobotics
Company: ZenRobotics
Location Helsinki
Location: Helsinki

We’re looking for a Service Engineer who is passionate about developing customer experience in a fast-growing company. As a Service Engineer you are the vital link between customers and the company's internal functions. You diagnose, provide solutions and fix customers’ technical problems and manage our support partners while working closely together with our software team, delivery and hardware engineering.

As Service Engineer you have two main responsibilities: 

  • Provide technical support and service to our customers and partners. You prioritize and process our customer requests, spare part needs and development requests
  • Develop tools and processes for technical support 

We expect you to have a strong background in engineering, either in automation, mechanics or software. Willingness to learn more about the other fields is a must, too. You have experience in global customer support and in managing work and services delivered to the customers, e.g. technical competence, workmanship onsite and client relations.

You can take ownership of customer cases with a hands-on approach as you sometimes have to fix things yourself. Understanding of support processes is important as you develop internal documentation and support materials. Strong communication and intercultural skills are needed as you communicate with a broad range of customers and partners globally to understand their needs and establish how to serve them better. As ZenRobotics’ robots are installed around the world, you have the chance to travel, sometimes even on a short notice.

Interested in joining our team? Please apply by submitting your application and CV to our recruitment system. We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don’t hesitate to apply!