KONE's Global Spares Supply (GSS) ensures efficient warehousing and delivery of quality spare parts and professional maintenance technical field support for all elevators, escalators and automatic building doors in KONE service base.

Management and support of Spare Parts' and Material's technical information as well as fault finding support creates a unit which is grouped as its own function and which is taken care of by Technical Support Engineers, Specialists, Senior Specialists and Team Leaders. They support the total KONE equipment base (750 000 lifts, 50 000 escalators and 350 000 building doors) for all KONE frontlines (65 companies) and all KONE business.

We are now looking for a

Senior Technical Support Specialist

To take ownership of a role where the overall purpose is to support frontlines in fault finding and repairs for all kind of elevators and esclators in KONE services. In our global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. Being a field support expert truly allows you to use the full breadth of your service experience, technical knowledge and skills.

Responsibilities of the role:

• Technical support for KONE Frontlines and Global Spares Supply (GSS) teams
• Maintenance field support for KONE Frontlines on competitors’ equipment.
• Provide specialism for elevator maintenance document creation and maintenance
• Cooperate with KONE product development and advanced field support specialists at KONE and key suppliers
• Material identification support for Frontlines
• Supplier suggestions for sourcing on technically challenging materials
• Supporting life cycle management of spare parts

We expect you to have:

• At least 5-8 years of work experience in elevator maintenance and/or technical support,  strong product knowledge
• Team working skills and training skills
• Good communication skills in English, any other language is a strong asset
• Good computer skills
• Customer focused mindset
• Initiative attitude and drive to get things done
• Good networking skills and outgoing personality
• Ability to work independently and initiatively

To apply

If you are interested in this position, please send your application and salary expectation by February 9th 2020.

For additional information please contact Julien Bidault, Manager, non-KONE&GSS Offering at Julien.bidault@kone.com or +358405696526

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers