ABOUT ULTIMATE.AI 

Ultimate.ai is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. 

Ultimate.ai helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.

ABOUT THE ROLE  

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Backend Engineer at Ultimate.ai, you’ll be an integral part of this team from day one. 

You’ll be instrumental in the design and development of our backend technology, which manages our AI models, connects them to client systems and tracks their performance. Simplifying complexity and building technology which is robust and scalable is your North Star. You'll work closely alongside our product manager, machine learning engineers, frontend and wider technical team to build new capabilities, focused on speed and reliability. You'll own your work, to build, test and iterate quickly, with direct guidance from our Head of Product and CTO.

Key responsibilities:

• Maintain and develop the Ultimate.ai platform using the latest technologies such as NodeJS.
• Design and implement cutting-edge applications, leveraging our AI to transform the customer service industry.
• Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
• Strategising and developing the AI analytics, which track, categorise and support over 100,000 conversations daily. 
• Learn and experiment with new tools and technologies to continuously improve our code base and processes and develop new product features.
• Stay up to date on industry trends, helping drive Ultimate.ai to innovate.

ABOUT YOU 

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. Ideal qualifications:

• 2+ years backend development experience.
• Strong programming skills in NodeJS (ES7) is a must, experience with GraphQL, MongoDB, Google Cloud is a plus.
• Skills and confidence in writing robust code that can be tested with frameworks like Mocha.
• Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
• Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions and cares about helping the team deliver.
• Reliable and transparent engineering, regularly unit testing and documenting your work.
• Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.
• Good communication skills, high proficiency in English.