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Customer Success Manager (Managed Service)

Published date more than one year ago
Posted: more than one year ago
Company Smartly.io
Company: Smartly.io
Location Helsinki
Location: Helsinki
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Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you enjoy blending art and science in your day-to-day work? 

We’re looking for a talented and passionate Customer Success Manager to join us, as part of our growing EMEA Managed Service team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

As a Customer Success Manager in the EMEA Managed Service team at Smartly.io, you will execute and manage social advertising campaigns for our largest Managed Service customers. You will drive customer engagement and ensure customer success. You like to be creative. You take pride in testing, tracking and optimizing everything in order to help customers maximize the ROI of their social advertising. You function as the crucial link between customers, partners like Facebook, and our Product and Engineering teams. You look forward to being part of a team of Humble Hungry Hunters dedicated to helping customers grow and get the most value out of their social advertising, delivering world-class support, challenging the status quo and building solutions for business needs and outcomes.

>> Learn more about our company culture and how we work at smartly.io/culturehandbook

We're definitely looking for you, if you

    • Are driven to combine the work of managing your own customers, running their social advertising campaigns and building long-term relationships.
    • Have 3+ years of prior experience and a strong interest in social advertising.
    • Have technical understanding and skills to be able to manage and optimize social advertising campaigns.
    • Are able to engage creative teams to share and discuss creative recommendations and best practices.
    • Are hands-on with data for performance analysis with good understanding of key social advertising metrics (ROAS, CPA, CPC, etc) and the ability to recognize how they might impact the business and provide optimization recommendations.
    • Are able to explain complex concepts clearly and provide strategic insight to customers.
    • Have strong spoken and written communication skills in English.
    • Are able and willing to travel for meetings, conferences and industry events.

As a Customer Success Manager (Managed Service, EMEA) at Smartly.io, you will

    • Act as the main point of contact for assigned Managed Service customers to deliver an exceptional customer experience and ensure customers get the most value out of their social advertising.
    • Work closely with customers to hone their social advertising strategy and manage their social advertising campaigns from planning to execution, optimization and reporting.
    • Become an expert in the Smartly.io platform and social advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice.
    • Work together with our Creative and Performance teams to provide feedback and recommendations on improving creatives and performance to customers.
    • Provide constant feedback to our Product and Engineering teams on how to improve the Smartly.io platform based on your firsthand experience.
    • Build and manage strong relationships with customers as well as partners like Facebook and Pinterest.
    • Help Smartly.io build a world-class customer success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers.
Recruitment process:

Smartly.io hires people who are remarkably quick and passionate to learn new things because social advertising and platforms such as Facebook and Instagram evolve at a rapid pace. The recruitment process, which usually takes 3 weeks from start to end, is designed to give you a realistic glimpse of the job and an opportunity for both you and us to see if we're made for each other.

STEP 1 - Introductory calls with our talent team and your potential team lead.

STEP 2 - Role interview and discussion on Facebook and Instagram advertising concepts, your ambitions and passions with the team.

STEP 3 - Smartly.io demo simulation. This is a part of every recruitment process at Smartly.io to stay close to our product and customers!

STEP 4 - Discussion with our leadership team.

Who we are

Smartly.io automates every step of social advertising to unlock greater performance and creativity. We automate creative production and ad buying in one single platform.

We are a global team of over 350 Smartlies with footholds in 13 cities, serving more than 650 brands worldwide, including eBay, Uber and TechStyle.

We take ownership, optimize impact and maximize learning. Smartlies choose us and grow with us thanks to our company culture. Learn more at smartly.io/culturehandbook.