Welcome to join our beautiful journey! Nokian Tyres develops and manufactures premium tires for people who value safety, sustainability and innovative products. With our new factory in Dayton, USA, we are ready to take the next step in our growth. We offer you an opportunity to succeed with us, to advance your career and be the energizer we are looking for.

Do you want to be part of our dynamic Customer service team, create premium customer experience and sell our world class products? 

We are looking for an enthusiastic and professional Customer Service Coordinator to our customer service team located in Nokia headquarters. Your daily job will be handling orders and queries that we receive from our customers: car dealers and tyre dealers from all over Finland. Currently our service channels are phone, email and chat. In addition to these, your work will also contain outbound calls to our customers, so it is an advantage if you have experience in making them. You will be working closely with our sales organization and hope you understand the importance of customer service as a sales channel.

Our customer service is currently open at 8.00 – 17.00 at weekdays and we work in shifts. During seasons, in autumn and in spring, we may extend our opening hours a bit from both ends. 

What do we expect from you?

• Previous experience in working in a call center or service center
• Customer service-oriented mindset and willingness to exceed our customers’ expectations
• Ability to use different tools and systems supporting our sales and customer service processes
• Understanding of the metrics and goals (CSAT, NPS, FCR, ACW, AHT, monitoring scores etc.) measuring the efficiency and quality of customer service 
• Great teamwork skills and positive “Yes, we can!” attitude
• Flexibility and ability to stand pressure in sometimes hectic environment
• Willingness to develop yourself and our ways of working further
• Fluent Finnish and English skills

Our way of working

Our talented people, energizing collaboration and agile way of working ensures that we achieve great results together. We believe in involvement and active ownership. Nokian Tyres wants everyone to have both power and opportunity to influence matters and we support your professional growth. We value different experiences and competencies. They play a key role in the development of the company as well as new innovative solutions.

Interested?

If you feel you could be an ideal match for our team, please fill in the application form with CV and salary request by 11.11.2020.We will start the interviews as soon as we receive potential applications, so don’t wait too long!

For more information, please contact Customer Service Manager Suvi Mäkkylä, tel. 040 7758 252, suvi.makkyla@nokiantyres.com.