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Head of FSM Finland, Customer Service Delivery

Published date more than one year ago
Posted: more than one year ago
Company Danske Bank
Company: Danske Bank
End date April 19, 2020
Due date: April 19, 2020
Location Helsinki
Location: Helsinki


Are you interested in AML, sanctions and in fighting fraud? Can you inspire your team to succeed in high quality investigation to prevent financial crime? Are you willing to plan and execute the handling of diverse tasks in a dynamic environment?

As a leader, you will have a direct responsibility for developing a cross-functional organisation in Financial Crime Prevention (FCP).

While being responsible for business targets, you will also have an equally important responsibility for creating an effective team, ensuring employees’ high job satisfaction, cross-training and continuous development.

Your daily tasks will include planning and managing the team with the focus of building a cohesive and highly performing team, providing excellent service towards customers and securing continuous improvement culture.

As you will be growing a newly created team, you will also be accountable for our overall success in establishing a strong competence hub within FCP Fraud Management, Screening and Monitoring (FSM) as well as representing the unit in Finland.

Focus areas

You will be building a strong competence hub for fighting Financial Crime, while leading and distributing workload to a growing team. A main target will be ensuring a professional and effective alert investigation. This position will require you to understand, optimize and improve processes with focus on efficiency, without compromising quality or customer experience. You will be working according to LEAN principles and delivering on continuous improvement initiatives.

Leading and developing a team is central to this role. You will be motivating and ensuring engagement and development of team members, in addition to ensuring compliance with the Group business procedures.

Profile

To succeed in this role you should have experience with managing a team, preferably from a service operation, authorities or the banking sector. You have strong leadership and management skills, and you have good attention to detail as well as the ability to maintain an overview in stressful situations. It is an advantage to have previous experience with AML, sanctions or fraud prevention.

You are passionate about the quality of the service your organisation delivers.

What we offer

As a challenger on the Finnish market, Danske Bank is characterised by an entrepreneurial and innovative mind-set. We are looking for employees who always strive to develop themselves and our organization. We offer you a high level of responsibility, as well as the opportunity to create and develop a team. You will get to practice and develop your people leadership skills. You will be protecting customers and make sure that the bank is not used for criminal activities, and you will be a part of an inclusive work environment where you will contribute to our growth, both today and in the future.

This position requires fluency in both spoken and written English, and some travel to Denmark and Lithuania is to be expected.

Interested?

If you need additional information, you are welcome to contact Linus Fugl, Head of Fraud Management, Screening & Monitoring and Deputy Head of FCP, +45 24 23 39 87.

Note that we are reviewing applications and conducting interviews on a continuous basis. Please apply through our online system.

Send application and CV no later than 19.04.2020.