<p><img src="https://www.relexsolutions.com/wp-content/uploads/2020/06/all-relex-2018.jpg" alt="" width="100%"></p> <p>We are now looking for a German speaking <strong>Application Support Analyst</strong> <span style="font-weight: 400;">to join our RELEX family in Helsinki</span><span style="font-weight: 400;">. </span> <span style="font-weight: 400;">You’ll join the 24/7 support </span><span style="font-weight: 400;">team of 15</span><span style="font-weight: 400;"> people, who will help you succeed in your new role. </span><span style="font-weight: 400;">Together the team takes care of the 1st level support of our customers and internal support requests</span><span style="font-weight: 400;">. You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs. Our team provides customer support 24/7 and therefore we have team members working from different time zones. However, this role includes occasional shifts during evenings, nights and weekends.</span></p> <p>&nbsp;</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Providing software support for global customers facing issues in their production environments</li> <li>Monitoring of software and hardware infrastructure and responding to alerts in a timely manner</li> <li>System administration tasks such as analyzing disk space, server load, memory usage, and server maintenance</li> <li>Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments</li> <li>Handling Application Support Requests such as missing data, problems with scheduled runs, and application performance issues</li> </ul> <p>&nbsp;</p> <p><strong>What you'll bring to the table:</strong></p> <ul> <li>Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field</li> <li>Basics skills of Linux/Unix</li> <li>Knowledge of databases and version control systems</li> <li>Good written and verbal customer communication skills</li> <li>Experience with administration of ticketing systems (Jira, ServiceNow, etc.)</li> <li>Fluency in English and German, both written and spoken</li> </ul> <p>&nbsp;</p> <p><strong>What we consider as an advantage:&nbsp;</strong></p> <ul> <li>Other language skills (Finnish, Russian, Italian, French)</li> <li>Scripting skills in any moderns scripting language (Shell, Python, Ruby, etc.)</li> <li>Work experience in IT support or customer service</li> <li>Effective troubleshooting and diagnostics skills</li> <li>Networking Knowledge</li> <li>Cloud/Hosted environment experience preferred</li> </ul> <p>&nbsp;</p> <p><strong>What we offer you in return:</strong>&nbsp;</p> <ul> <li>Interesting and challenging case work and development tasks</li> <li>Possibility to influence the way we do things and plan your own work</li> <li>Flexible work hours and a possibility to work remotely</li> <li>International working environment and learning opportunities in a rapidly growing software company with modern work culture</li> <li>Occupational healthcare provided by Heltti and an extensive IF Health Insurance</li> <li>A gym at the office and a lot of other sport activities: yoga, HIIT, floorball, badminton...</li> <li>Mobile phone and home internet benefit</li> <li>Support for the families: a sick childcare service, a paid day off when your child starts the school for the first time, flexible work arrangements</li> </ul> <p>&nbsp;</p> <p><strong>Are you the one we’re looking for? Apply today and become a part of our RELEX family!</strong></p> <p><span style="font-weight: 400;">You can apply by sending your </span><span style="font-weight: 400;">cover letter and resume </span><span style="font-weight: 400;">through the application form as soon as possible, but no later than 11</span><span style="font-weight: 400;">th</span><span style="font-weight: 400;">&nbsp;of </span><span style="font-weight: 400;">April</span><span style="font-weight: 400;">. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.</span></p> <p><span style="font-weight: 400;">If you have questions, our Talent Acquistion Specialist Anni Levamo&nbsp;</span><span style="font-weight: 400;">is happy to answer them by email (anni.levamo[a]relexsolutions.com).&nbsp;</span></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">Due to the severity of COVID-19, we’ve moved to a remote working mode. Restrictions being in place, we’re currently unable to schedule in-person interviews and onboarding is primarily completed remotely, depending on the country-specific recommendations. Our mission is to keep everyone safe while adapting to changing times</span></em><span style="font-weight: 400;">.</span></p> <p>&nbsp;</p> <p><strong>About RELEX</strong></p> <p><span style="font-weight: 400;">RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform.</span></p> <p><span style="font-weight: 400;">RELEX is trusted by leading brands including S-Group, </span><span style="font-weight: 400;">AutoZone, Franprix, Morrisons, PetSmart, and Rossmann</span><span style="font-weight: 400;">, and has offices across North America, Europe, and the Asia Pacific region.</span></p>