OpusCapita is a leading European provider of source-to-pay and e-invoicing solutions for large and medium-sized organizations. Our cloud-based solutions help businesses manage their e-procurement and accounts payable processes, lowering costs while improving control and supporting growth. OpusCapita’s 1700 customers are connected to over 1 million suppliers, exchanging 100 million e-transactions annually across the OpusCapita Business Network. Connect, transact and grow with OpusCapita.

For our team in Finland we are now looking for:

Customer Service Specialist with Finnish and English

Location: Tampere, or Espoo

Unit: Customer Service team provides world class end-to-end customer experience and high quality and effective service delivery.

Responsibilities:

• Support international external and internal Customers via ticketing system and phone
• Identify, evaluate, prioritize and contribute to solving issues and requests reported by our Customers
• Close cooperation with internal and external stakeholders/teams in order to swiftly fulfill Customer needs
• Back-office duties (customer invoicing, reporting, etc.)

Requirements:

• Communication English skills (B2)
• Communication Finnish skills (min B1/B2)
• Customer service skills and/or previous experience
• Basic office IT skills and willingness to improve
• Team player
• Knowledge of IT Service Management  tools – as a plus

We offer :

• Don’t worry you don’t know everything yet – we will show you all the tricks! You will have assigned mentor and undergo induction training.
• Challenging work in a leading international corporation 
• Friendly work environment
• Working with new technologies & methodologies
• All the basic benefits (sport & culture & dental & massage, lunch, phone benefit, bonus plan etc.)
• Work place that is never ready or done – we want to make our processes even leaner, we want to learn from each other and we want to succeed together so that we can celebrate it together. Sometimes we need to unlearn from old habits to create better ways of working.
• I love Mondays activities,virtual hangouts, AW, fruits, and many more!

• Development opportunities
• Foreign travels possible
• We are working fully remotely during the pandemic and offer occasional remote work option after pandemic ends.

Please apply in English by 15.11.2021 at the latest.