THE ULTIMATE(.AI) OPPORTUNITY

Ultimate is the leading customer service automation platform. We help brands give great support experiences to every customer, instantly.

At Ultimate, we’re proving that support automation done right can help brands serve more customers, better. Brands use Ultimate to build their own virtual agent - their new favourite team member! - which works round the clock resolving customer requests, taking care of back office tasks and providing key insights and analytics.

Some of the best brands in the world already use and love Ultimate. We combine cutting-edge AI with beautiful, intuitive user interfaces and an ambitious, customer-first go-to-market model.

Shipping a product this good isn’t easy. That’s why Ultimate is built by some of the smartest people we know. This is an opportunity to join an unstoppable team of AI researchers, engineers, product people, marketers, sellers, conversational designers, and operators. 

We’ve just raised a $20M Series A from global investors with deep pockets and we’re growing fast. Get in at the ground floor because we won’t be here for long. 

ABOUT THE ROLE  

We want to transform how people work in customer service. So we need a team of world-class talent. We are expanding to the U.S. and you will be a founding member of the US sales team and play an instrumental role in our ambitious growth targets.

You are a proven sales performer. You understand the buyer journey and can lead complex sales in a highly consultative manner. You are naturally analytical and confidently help customers quantify investment decisions. You have a strong product understanding. Growth and competitive wins excite you and you can leverage your industry expertise to lead a sales cycle from start to finish. Finally, you enjoy building – you are proactive in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.

KEY RESPONSIBILITIES:

• Research and map out targeted accounts to become an expert in our target market. 
• Own a client portfolio and execute the sales process end-to-end. 
• Formulate outbound strategies to create and nurture opportunities. 
• Develop relationships with executive stakeholders at new and existing clients. 
• Achieve/exceed targets by thoroughly qualifying all leads and leveraging business from new & established relationships. 
• Consultative selling: anticipate customer needs and objectives. Lead and challenge customers with a clear strategic vision of customer service AI transformation. 
• Own deep knowledge of our product roadmap, the customer service industry, key events and advancements in artificial intelligence. 
• Brand activism and social selling. 
• Strategise, negotiate and close business. 

 ABOUT YOU

Ideal qualifications:

• 3+ years closing experience in a SaaS technology company. 
• Experience closing complex, high ARR deals in the Mid-Market and Enterprise space. 
• Experience in sales at one of our CRM partners (Salesforce, Zendesk, Freshworks) or within the CRM market is a huge bonus. 
• Full-funnel sales experience from outreach to closing. 
• Passion for AI and disruptive technologies. 
• Obsession with ensuring customer satisfaction. 
• You are a great listener, with strong skills in communication, problem solving and time management and a high motivation and ability to work within a team. 
• Proficient in CRM, LinkedIn and email marketing tools. 
• Exceptional written and oral communication skills. 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. ultimate.ai prohibits discrimination and harassment of any kind: ultimate.ai is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.