Would you like to join our passionate Security and Compliance team transforming our processes and ways of working?

Then this could be the perfect role for you! As a Quality Manager at Telia Inmics-Nebula Oy, you will work hands-on with our Management System Standards, process management, system development and business stakeholders together improving our methods and processes.

IS THIS YOUR NEXT OPPORTUNITY?

My name is Sami Sirkiä, and I am leading Security and Compliance team in Telia Inmics-Nebula (TIN). I'm looking for someone who can contribute with hands-on service quality management tasks as well as setting the scene for the new way of working. We are a great team and if you have the right experience and share our passion for customer experience and quality, then you might soon be a part of the team! You can work from any of our ten offices, and we offer excellent remote working opportunities within Finland.

As a Quality Manager you will have a major role in converting certificate requirements into business process requirements and everyday practicalities. You will work in close co-operation with our technical and business development teams and process managers to guide them in using selected frameworks and methods. You will also manage our certified management systems and further develop management practicalities and methods in active cooperation with our committed compliance and process stakeholders.

The role:

• Responsibility of requirements management for our certificates ISO 20000-1, ISO 27001 and coordination role in ISO 14001, ISO 9001
• Planning and executing continuous improvement activities related to management systems and our certificates
• Planning and managing internal and external audits together with process or topic area stakeholders
• Planning and maintaining the documentation structure related to management systems, services, processes, and certificates together with document owners
• Measuring and reporting Quality KPIs and possible deviations
• Recognizing risks related to service management and quality; planning and executing risk mitigations
• Maintaining quality and service management awareness in our organization

 
IS THIS YOU?

You have a passion for quality, service management, processes, and customers, with the ability to take lead and actively take part of the transformation journey ahead. You preferably have experience of working with Service Management System in service provider context. You understand the service lifecycle elements from quality point of view, from the new service design and development, all the way to production phase lifecycle management. You have a good understanding of business processes as well as a good technical view. You have good communication skills; you know how to communicate in different situations and to different audience. You like working together with different people across the organization, and you can also work independently towards our common goals. 

Your experience:

• You have several years of practical experience in managing compliance of ISO 20000-1 and ISO 27001 and preferably ISO 14001 and/or ISO 9001
• You have practical experience of IT service management and process development
• You have some experience of ITIL, IT4IT, COBIT and SAFe or similar frameworks
• You are fluent in Finnish and English, both spoken and written

Your personal competencies:

• You have a combination of an analytical and a practical mind
• You see the big picture and consider broader considerations
• You like challenges and want to work hard together to achieve our common goals
• You naturally express yourself with clarity and ease, both in speech and in writing
• You like to share information and expertise with others to achieve desired results
• You are aware of your own strengths and weaknesses and if required, seek help from others to get the job done effectively

IT'S MORE THAN JUST A JOB!

Regardless of the position you are looking for, we will give you the tools and support your need to grow, both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits. 

INTERESTED?

Selection will take place on an ongoing basis and this position might be filled before the application deadline, so do not hesitate to apply! Please send us your application through our recruitment system, we are not able to handle resumes via e-mail or equivalent. Application deadline is 14.2.2022 (note that the position might be filled during the application period if a suitable candidate is found). We are looking forward to receive your application!

If you want to know more about the job, you are welcome to contact me at sami.sirkia@inmicsnebula.fi. Check out our website and find more information about us and Telia. 

Welcome to Telia – Home to your next big opportunity!

We are Telia Inmics-Nebula, an ICT company within Telia's B2B family and we have solid experience in providing cloud services, advanced ICT environments, and end-user services. With almost 600 experts, we provide versatile expert services for every company that aims to make their business more profitable and provide a better employee and customer experience. We are constantly working to increase the number of our experts. We currently work in ten locations: Helsinki, Tampere, Turku, Lahti, Lappeenranta, Jyväskylä, Kuopio, Joensuu, Vaasa, and Oulu. We want to be the one ICT partner that helps you succeed.