Elisa is a Finnish market leader in telecommunications and digital services. With digitalisation, we’re providing solutions for things that are important to people and for sustainable development.

During our nearly 140-year history, we have always been enthusiastic about utilizing new technologies and ways of working. Today we serve over 2.8 million customers in Finland, Estonia and internationally, working daily to improve customer experience and quality.

In Elisa’s Consumer Customer unit, we are now looking for a Senior Development Manager, Customer Strategy for a permanent, full-time role.

As Senior Development Manager you will direct and steer data, IT and other projects to build Elisa’s capabilities to develop customer value, loyalty and relationship management. In this position, you will report to the Chief Customer Officer. This is a great opportunity for someone who loves data, understands customers, and would like to develop our customer centricity in the long term.

Your main responsibilities:

• You design, direct and coordinate strategy and business development initiatives
• Together with the Data & Analytics team you develop and refine customer segmentation, reporting, metrics and dashboards
• You develop and maintain the vision and roadmap for customer identity, data and relationship management
• You create and maintain the roadmap and backlog for technology and data enablers, and prioritize and agree on the delivery with tech and data teams
• You facilitate the organization's transformation towards deeper customer orientation
• You collaborate with business and channels' teams as well as other stakeholders to understand their key strategic focus areas and to take them into account in developing the roadmap and to co-create common conclusions, outcomes and priorities
• You also work as a messenger and communication point to bridge the discussions between technology, business, and other channels

To both succeed and enjoy working in this role, we hope that:

• You bring at least 5 years of work experience in business development, product management, management consulting or other analytical/commercial development positions with proven experience
• Are skilled in agile methods and tools
• Have solid business understanding and the ability to build and communicate vision
• Have insight into methods and use cases for the utilization of data to drive business results
• Have an analytical and inquisitive mind-set together with the ability to package and present customer insight
• Have great interpersonal and collaboration skills, and previous experience in effectively achieving results in a cross functional or matrix environment
• Are customer-orientated with the skills and mindset to build customer-centric solutions and capabilities
• Have great communication skills. The working language in the team is English, but mid-level proficiency in Finnish will be advantageous.

Additionally, we value:

• You are an innovative change agent and effective in finding workable solutions and organizational alignment
• Overall understanding of and interest in matters of digital identity including some of the following: Identity and Access Management (IAM) solutions, person data mastering/core data, Digital Omni-Channel orchestration capabilities
• Educational background in tech or business

What’s in it for you?

You will join the team at the beginning of a transformation journey, and you will have the opportunity to make a significant impact on how this area develops. Your work will be challenging and interesting, and we will compensate you according to that!

All members of our team are based in Helsinki or Tampere, but like the rest of the elisians, we can work flexibly from where we get the best results done. Elisa is by proof one of the best places to work in Finland, and we can't wait for you to join us! Our employees value our culture of continuous development and learning, our relaxed and supportive atmosphere, and our fundamental invitation to come as you are. Check out more reasons to join us.

If you want to do meaningful work, take ownership, and never stop learning, we are looking forward to your application! Please leave your application via the link no later than on the 16th of December. If you have any questions, please turn to Karolina Baszarkiewicz via email at karolina.baszarkiewicz(a)elisa.fi.