Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality.

We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

Wärtsilä Customer Assistance Warranty Services, Warranty Management Europe-Africa, is looking for a Warranty Expert Trainee.

Preferred location for this position is in Vaasa, Finland.
 
Wärtsilä's service network of approximately 11,000 professionals in 160 global locations is unmatched in the marine and energy delivering services to more than 12,000 customers every year. Our life cycle solutions offer measurable and guaranteed benefits in a safe, reliable and environmentally-friendly way. These include improved availability and performance, productivity gains and cost benefits, as well as maximised lifetime for marine and power plant installation.

Responsibilities

Work/support as Warranty Experts during vacation and absent periods with following responsibilities:

• Closely work with warranty management functions and other stakeholders to secure prompt resolution of all warranty related issues within own area of responsibility
• Manage warranty claims related corrective actions
• Proactive follow-up claims with customer and warranty management functions
• Secure corrective action in a timely manner, meaning problem solving, technical request and utilization of field service resources
• Coordinate parts shipments and reverse logistics related to claimed components
• Engage supplier warranty management in root cause analysis and solution development
• Constantly share lessons learned with team members and other stakeholders to improve the overall performance
• Follow Wärtsilä business ethics and rules

Requirements

• Student in relevant field from Polytechnic School with possibility to work upon request max. 25 hours per week. Possibility to continue work full time in the summer holiday period.
• Technical knowledge within electrical, mechanical or production sections. Engine product experience beneficial 
• Service mind set and customer understanding
• Ability to work under pressure 
• Good, proven team working skills
• Proactive, and problem solving & decision-making capability
• Good communication and negotiation skills
• Contractual and commercial knowledge
• Good English skills 
• Database experience e.g. SAP is beneficial

We offer

We offer an interesting On-Call position as Warranty Expert within the Customer Assistance Warranty Services, Warranty Management North Europe.

In this position you will be responsible for securing prompt resolution of all warranty related issues within your own area of responsibility with close co-operation with warranty management functions and other stakeholders. The role requires close and professional customer interaction to ensure quality improvement and implementation based on client claims and via technical input or expertise. You will join the team with long warranty handling experience and strong product knowledge.  

Contact & Next steps

Does this sound like the Trainee position for you? If yes, we hope to hear from you before the application deadline 30.1.2022, through submitting your application through our Careers portal.

For any further inquiries please contact: 

Nicklas Svenns
Regional Warranty Manager
Mobile +358 50 5225025
Email: Nicklas.svenns@wartsila.com 

Juha Paski
General Manager – Warranty Management, Europe - Africa
Mobile +358 40 540 6488
Email: juha.paski@wartsila.com

All new Wärtsilä employees in Finland will attend occupational health check, including the drug test/screening. The legislation of the country followed when person is located outside of Finland.

Last application date: 30/01/2022
 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
 

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more:  www.wartsila.com .