This job is no longer active. It was disabled the March 19, 2022 by Relex

Enterprise Customer Success Manager

more than one year ago

Posted: more than one year ago

Relex

Company: Relex

Helsinki

Location: Helsinki

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<img src="https://www.relexsolutions.com/wp-content/uploads/2020/06/all-relex-2018.jpg" alt="" width="100%" height="">   Do you want to join a team of talented colleagues where everyone’s input is valued?  We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so. If you love building customer relationships, ensuring customer satisfaction and developing outstanding planning process within retail - we give you the opportunity to experience all this and more.  Our team consists of 6 Customer Success professionals, and we are now looking for a full-time Enterprise Customer Success Manager to join our RELEX family in Helsinki office.   “Customer Success role at RELEX is unique as we collaborate extensively on the core processes and strategic level with our customers. We act as trusted advisors working with a wide range of stakeholders. The work is truly diverse and challenging – and being able to impact on our global Customer Success processes has also been motivating.” – Senior Customer Success Manager, Finland   What you’ll be doing: <ul> <li>Owning and maintaining customer relationships on strategical and executive level</li> <li>Ensuring and communicating our solution’s business value</li> <li>Identify commercial development opportunities by understanding customer strategy</li> <li>Lead upsell/cross-sell deals from start to finish</li> <li>Monitoring customer's key performance metrics and taking necessary actions to improve them </li> <li>Coaching and mentoring colleagues to upskill and develop</li> <li>Contribute and participate in global Customer Success Community</li> <li>You will be measured on customer satisfaction NPS (Net Promoter Score), referencability, growth and the value RELEX brings to our existing customers by measuring KPIs & ROI</li> </ul>   What you’ll bring to the table: In this role you preferably have experience and knowledge from SaaS solutions and from effectively working with these tools as drivers of business value. You have a proven track record of acting as trusted advisor to customer, ensuring high customer satisfaction and independently managing relationships to C level. Desired Background: <ul> <li>Relevant university degree</li> <li>+10 years of relevant working experience</li> <li>Experience in Business-to-Business (B2B) relationship building on executive/senior level in large organizations and developing customer accounts</li> <li>Experience from strategic account management and proven success in commercial growth for your customer base</li> <li>Excellent communication skills in Finnish and English </li> <li>Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers is seen as an advantage</li> </ul>   What we offer you in return: <ul> <li>A front row seat in a rapidly growing and international software company </li> <li>Working with a fun, ambitious and committed team of smart people </li> <li>A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged </li> <li>Position where you can help retailers fight against food waste </li> <li>A motivating compensation structure where you get compensated based on your results and the value you provide</li> </ul>   Are you the one we’re looking for? Apply today and become a part of our RELEX family! You can apply by sending your cover letter and resume through the application form as soon as possible, but no later than 11th of  February. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly. Due to the severity of COVID-19, we’ve moved to a remote working mode. Restrictions being in place, we’re currently unable to schedule in-person interviews, and onboarding is primarily completed remotely, depending on the country-specific recommendations. Our mission is to keep everyone safe while adapting to changing times.   About RELEX RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. At RELEX we are a team of more than 1200 employees with 14 offices around the world. You will be working with RELEX SaaS solutions that aim to improve and optimize our customers business processes within Supply Chain (demand planning and inventory & supply chain), Space & Assortment, Promotions & Markdown, and Workforce.